Customer Service Administrative Assistant

KEISHA RUCKER

CHICAGO, IL

CELL PHONE [773-***-****]

************@*****.***

OBJECTIVE STATEMENT

Seeking a job in customer service/ call center field.

SUMMARY OF QUALIFICATIONS

• Ability to work well independently and as a team member

• Skilled at typing (50wpm) quality documents and organizing files accordingly

• Exceptional customer service skills

• Can perform general office and administrative duties

• Excellent customer service and telephone skills

• Ability to thrive under pressure in a fast-paced work environment

• Skilled at words, excel, and web browsing

EDUCATION AND TRAINING

Kennedy King College

• Associate of Arts

• 26 Credits

• G.P.A. 3.0/4.0

EMPLOYMENT EXPERIENCE

United States Postal Services 11/2012-06/2013

Casual Mail Handler

• Separates all classes of mail.

• Culls, faces, and cancels mail

• Loads, unloads, and moves bulk mail. Empties mail from mail containers (bags, hampers, etc.) and loads mail into mail

• Containers. Performs other duties incidental to the moving and processing of mail and related mail handling equipment.

• In addition, may perform other miscellaneous duties, as assigned.

• Exercises normal protective care for equipment and materials used.

• Exercises a normal regard for safety of self and others.

Work Study Kennedy King College 63rd S. Halsted 10/2011-3/2012

Administrative Assistant

• Perform general office duties and administrative duties

• Screened and directed callers to appropriate personnel

• Took and delivered messages or transferred calls to voice mail

• Completed other clerical duties including sorting faxes, sending faxes, filing, power points, and greeted students at the

front desk

Church's Chicken/ McDonald's Chicago, IL 2005-2008

Cashier

• Maintained accurate and balanced cash drawers for sound finical management

• Ensured prompt and efficient delivery of all food orders and customers transactions

• Responsible for stocking inventory as needed and keeping accurate records of inventory items

• Maintained and cleaned all designated areas to ensure that health standards were met

• Made sure all customers were satisfied

• Work as a cashier for drive-through and restaurant counters

• Quickly responded to customer questions and complaints

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