Customer Service Sales
Resume:
LaToya Brown
*** ***** ******* *** **** Birmingham, Al
****.*******@*****.***
Objective:
To utilize my skills as a professional customer service rep, data entry clerk and as a business banking professional
associate. Also for I can become apart of a company so that I can use my knowledge to be a better employee.
QUALIFICATIONS SUMMARY
• 5 years of professional, dedicated, and proven customer service experience.
• Over 3 years of experience in account management, claims and sales processing, and call-center operations within
multiple industries.
• Proven ability to meet or exceed all customer service goals.
• Possess exceptional ability for identifying customer needs and presenting appropriate company product and service
offerings.
• Demonstrate sense of urgency in busy call center environment.
• Demonstrate ability to gain customer trust and provide exceptional follow-up leading to increased repeat and referral
business.
• Demonstrate outstanding problem solving and active listening skills - able to diffuse difficult customer situation with
tact and ease.
• Acknowledge for unwavering commitment for providing exceptional customer service
Education:
George Washington Carver High School 2004
Lawson Community College 2006
Southeastern School of Cosmetology 2010
Employment History:
August 2012-Present
Brookwood Medical Center- Conifer Health Solutions
Patient Access Rep II
• Starting the admisson process for patients that comes to the hospital for General Admission, Labor and Delivery,
Women's Surgery, Pre-Admission and E.R.
• Taking patients demographics information.
• Verifing insurance, co-insurance, deductiables.
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory
agencies
• Documenting/Recording information - Entering, transcribing, recording, storing, or maintaining information in
written or electronic/magnetic form.
Feburary 2012-May 2012
Personnel Staffing
Office Assistant Placement : MAX BUS
• Assisting the interviews, employment assessments, background check, and etc.
• Provides effcient and professional support to administration.
• Plans and schdule meetings internal and external, responds to various emails, phone calls etc.
May 2010
Company: E staff Temp Service Placement: Regions Bank
Fraud Prevention Dept
• Checking red flag account to see if any fraudulent activities.
• Customer relations.
• Updating customers loan packages for Regions Bank.
• Check all errors and correcting the before there entered in the system.
June 2008- January 2010
Company: Regions Bank
Index Clerk
• Customer relations.
• Updating customers loan packages for Regions Bank.
• Check all errors and correcting the before there entered in the system.
March 2008- June2008
Company: E staff Temp Service Placement: Regions Bank
Index Clerk
• Input data information.
• Professionally greeted patients in courteous manner.
• Data Entry, updating customers account information, car title and any other information that falls in a package.
Company: E staff Temp Service Placement: Pinnacle Bank
Secretary
• Received incoming client calls.
• Scheduled appointments.
• Handled correspondence, letters, memos, emails, to internal and external clients and vendors.
• Displayed exceptional customer relations with both owners and employees.
• Collected monetary payments from clients.
• Taking messages and answering calls using a switchboard.
Company: E staff Temp Service Placement: Vitro America
File Clerk
• Filing Paperwork.
• Keeping all records of any account information and sales.
Company: E staff Temp Service Placement: Regions Bank
File Clerk
• Filing paperwork.
• Keeping all records of any account information and sales.
Teletech Corp.
Tech Support Agent
• Trouble shooting devices for HP computers.
• Handled 100’s of inbound calls daily for HP Pavilion.
• Handled payments and account information.
Wal-mart Stores
Cashier
• Customer Service.
• Helping customers and greeting them.
• Handling money.
Sitel Corp.
Customer Service
• Handled daily average of inbound calls for Verizon Wireless customer.
• Handled more than 100 inbound calls daily for Capital One Credit Card; took payments, updated, and corrected
customer information.
• Consistently met company’s daily goals
Sterilite Warehouse
Floor worker
• Handling Plastics material from machine.
Contact this candidate