Customer Service Technical Support

NATASHA M STANTON

SUMMARY

Natasha has over * years of experience working in fast paced healthcare oriented call center

environments. Her experience includes educating members on their health plan policies, data entry and

accurate documentation of patient information, making/answering on average 100 inbound and outbound

calls daily. Natasha possesses the ability to multi task and be a team player with high level of

professionalism.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

PROFESSIONAL EXPERIENCE

Actively Looking for Full Time Employment

APAC 12/12 – 06/13

Member Services Representative (contract)

• Resolves customer questions, complaints, and requests.

• Provides pricing and delivery information, and processes orders

• Record and verify names, addresses, purchases, and specific feedback of

• customers to maintain an accurate customer list.

• Enter all data into computer.

• Educate and/or sell the client's product or service to the customer

• Contacts customers to gather market research.

• May be required to work overtime to support the needs of business

• Check Claims Verify if its Card, Direct, or Retail Claim

Anthem Blue Cross Blue Shield 01/11 – 04/12

Health Outreach Specialist (contract)

• Outbound and inbound calls to members (100 calls on average a day)

• Explain health issues to members

• Educate members about their condition

Convergys (AT&T) 11/11 – 02/12

Customer Service/ Technical Support Representative (contract)

• Answer inbound calls

• Make outbound calls to new members

• Sales

• Explain billing

• Welcome new members

• Make Payment Arrangements

• Cancel phone services

Medical Center of Aurora 06/11 – 09/11

Dietary Tech

• Taking diet orders from dietitians

• Inputting diets into medi-tech

• Further explain diets to patients

• Inputting food orders for patient breakfast, lunch and Dinner

• Inputting invoices for director

• Covering every part of Cafeteria as needed

• Data entry

Ashley Manor Care Center 03/11 – 11/11

House keeping

• Maintained cleanliness and presentation of stock room and production floor

• Performed opening duties, including stocking cart and checking all equipment for proper functioning

• Replenished supplies, bags and other materials, cleaned all stairwells, hallways, bathrooms made and

changed bed lining, mopped, sweep all rooms assigned

Dish Network Service, LLC 08/10 – 11/11

Customer Service / Technical Support / Collections Representative

• Provide technical support service through one call resolution to establish a long term customer

relation

• Assist customers with product features, installations, setup, troubleshooting, and hardware operations.

• Help determine call types, failure trending and diagnostic

• Assist customers with billing and payments.

• Sell multiple entertainment products and services as well as hardware systems and accessories.

• Taking anywhere from 250-300 calls a day

EDUCATION

General Equivalency Diploma-Pickens Technical Futures Program-2009

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