Customer Service Administrative Assistant

Matthew A. Austin

*** *** ***** **** ***** Albans, WV 25177

Phone: 304-***-****

E-mail: **********@*****.***

OBJECTIVE

To obtain an entry-level position at the Stamping Plant #025, where I could utilize my management, and

customer service experience.

SKILLS

• Excellent communication skills

• Exceptional time and project management skills

• Outstanding knowledge of maintenance and sanitation

• Admired dedicated and hardworking individual

EDUCATION

West Virginia State University Institute,

WV

Criminal Justice Major Expected graduation-May 2012

WORK EXPERIENCE

West Virginia State University Institute, WV

Student Assistant (part-time) April 2009-July 2010

• Highly efficient with student services and communication

• Trustworthy of many accounts within the office building

• Willing to follow orders and successfully execute them to perfection

West Virginia State University Institute, WV

Summer Advisor (full-time) May 2010- August 2010

• Supervised and maintained the whereabouts of many adolescents

• Highly efficient with the execution of daily events within the program

• Trustworthy of many financial dealings and accounts within the program

West Virginia State University Institute, WV

Student Assistant (part-time) August 2010- May 2011

• Highly efficient with student services and communication

• Trustworthy of many accounts within the office building

• Willing to follow orders and successfully execute them to perfection

West Virginia State University Institute, WV

Phone Operator (part-time) June 2011- March 2012

• Answer general campus phone lines and answer questions or direct to appropriate department

• Formulates and implements internal operating procedures

• Arranges travel, meetings and appointments

• Maintains office personnel records

• Act as a receptionist, furnishing directions and information about the University

• Deals with complex queries and complaints on the telephone, by e-mail and in person

• Runs errands and delivers documents to various campus departments

• Asked to help with events

• Correspond with campus police regularly

• Call maintenance for problems with dorms, classrooms and etc.

Charleston Convention and Visitors Bureau Charleston, WV

Administrative Assistant (full-time) May 2012- Present

• Primary phone coverage (first to answer all incoming calls)

• Prepare and mail all US/UPS/Fed Ex packages.

• Sort and distribute incoming mail

• Oversee all aspects of publication orders including inventory and maintenance of inventory

• Oversee all administrative aspects of seminars including registrations, confirmations,

certificates,

• Filing of materials in general files area

• Assist staff in creating a system for responding to telephone and written requests for

warehousing

• Inventory and track offsite storage

• May be called upon to assist with special projects and assume responsibility for the

development, administration, and promotion of specific projects, as required

• Perform other duties as assigned

HONORS & ACTIVITIES

• Church Of God Militant Pillar Ground of Truth Volunteer and Youth Leader Present

• Praise Team Leader of the Church Of God Militant Pillar Ground of Truth Present

• Devoted Musician

• March of Dimes, volunteer September 2009

REFERENCES

Available upon request

Matthew A. Austin

993 Old Point Road Saint Albans, WV 25177

Phone: 304-***-****

E-mail: **********@*****.***

Timothy Wilburn, Business Manager

Federal Government

300 Virginia St. East

Charleston, WV 25301

Phone: 304-***-****

Shawn McNeil, Principal

Pittsburgh Westinghouse High School

1101 North Murtland Street

Pittsburgh, PA 15208

Phone: 304-***-****

DeRecco Lynch, Student Ambassador

Marshall University

Huntington, WV 25703

Phone: 305-***-****

Contact this candidate