Customer Service Project

Amy L. McCurdy

Tulsa, OK :: 512-***-**** :: ***********@*****.***

EDUCATION

University of Arkansas - 1996

BS, Computer Information Systems and Quantitative Analysis

CORE SKILLS

. Implementation, training, and maintenance of standalone and networked,

data driven software

. Data extraction, transformation, validation and imports based on ETL best

practice methodologies (Waterfall, Lean and Agile Scrum)

HEALTHCARE RELATED SKILLS TECHNICAL SKILLS

Epic Ambulatory Certification MS SQL Server Certification 2005/2008

2010/2012 (SSIS, SSRS, SSAS)

PACS Administration Certification My SQL, PostgreSQL, PL/SQL, Oracle

8i/9i/10g

Hyland OnBase System Administration Crystal Reports / Business Objects

Certification

EMR Form and template building MS Word, Excel, Access, MS Project, VB

Macros

Working knowledge of SharePoint Adobe Photoshop, Illustrator

Working knowledge of ICD-9/ICD-10, CompTIA A+ Certification

HL7, XML,HIPAA

EXPERIENCE

Austin Regional Clinic :: May 2012 - April 2013

Systems Analyst

. Responsible for building and reviewing application workflows in support

of the organizational needs development, and implementation of Epic

Ambulatory EMR.

. Responsible for the development of current and future HIM workflow design

and optimization to include equipment and machine layouts, workflow and

safety precautions to maximize utilization.

. Responsible for developing content (templates and forms) based on

feedback from physicians, nurses and other medical staff.

. Works with end-users in clinic operations to understand and analyze

current business processes, workflows, and requirements in order to

identify unmet needs.

. Works as part of a team to coordinate aspects of planning, design,

development, training, implementation, communication and evaluation of

existing or new functionality related to Epic EMR.

. Builds, tests, debugs, and maintains Epic EMR.

Surgical Information Systems :: April 2010 - May 2012

Project Manager

. Directly responsible for the success and implementation of Surgical

Information Systems perioperative software.

. Managed multiple projects from initiation to post-live support, to

include, but not limited to project plan creation, leadership of the

project resources (Implementation Consultants, Software Engineers,

Technical Support) management, managing the timeline & deliverables, as

well as successfully managing the project budget.

. Delivered presentations to hospital staff, physicians, and executives.

. Acted as the primary point-of-contact for new client accounts and led the

hospital software implementation process.

. Responsibilities included training, coordinating installation dates, and

managing all installation activities.

. Traveled onsite to train hospital staff, configured the software during

the training and installation process, assisted the practice on the go-

live day, and continued the client relationship beyond implementation to

ensure future rollout activities and training are successful.

Opus Healthcare/NextGen Healthcare :: May 08 - April 10

Implementation Specialist

. Participated in data gathering and workflow analysis sessions onsite and

via weekly conference calls.

. Participated on cross-functional project teams involving varied areas

such as account management, operations and customer service, IT,

marketing, etc. Using client provided data, performed data cleansing &

migration to create tables within Opus EMR using SQL coding.

. Coordinated and performed testing in cooperation with other teams and

vendors.

. Performed customizations of the software based on project scope.

. Performed site visits during kickoff, configuration, and go-live.

. Provided training and support through go-live process.

. Performed and managed validation testing.

. Reviewed status, prepared project reports, and made recommendations for

project solutions.

Talyst :: Oct 06 - May 08

Data Analyst (contract)

. Responsible for the entire ETL process of the Pharmacy Information System

implementation.

. Worked directly with DoP and relevant IT staff on hospital side to

extract all pharmacy data from legacy system both onsite and via weekly

conference calls.

. Participated on cross-functional project teams involving varied areas

such as account management, operations and customer service, IT,

marketing, etc.

. Using client provided data, performed data cleansing & migration to

create tables within a Pharmacy application using SQL Server.

. Coordinated and performed testing in cooperation with other teams and

vendors (Cardinal, McKesson, Meditech, Cerner, etc.).

. Performed customizations of the software based on project scope.

. Performed site visits during kickoff, configuration, and go-live.

. Provided training and support through go-live process.

. Performed and managed validation testing.

. Reviewed status, prepared project reports, and made recommendations for

project solutions and future methodologies.

Southern OBGYN Associates :: July 05 - September 06

EMR Implementation Manager (contract)

. Contracted to implement MISYS/All Scripts software and train users.

. Created project scope based on data gathering sessions with client.

. Using client provided data, performed data cleansing & migration to

create tables within EMR application.

. Coordinated and performed testing in cooperation with all hospital

departments.

. Performed customizations of the software based on project scope

. Reviewed project proposal, established work plans, and assigned duties to

project staff.

. Reviewed status, prepared project reports, and made recommendations for

project solutions

United Parcel Service (UPS) :: June 00 - July 05

Regional IT Support Analyst

. Experience using Microsoft Word, Microsoft Excel, Microsoft Access, MS

Project.

. Worked independently and in a team environment, to establish and maintain

effective working relationships with peers, users, technical staff and

management.

. Managed work time efficiently to complete multiple assignments within

designated time periods.

. Excellent oral and written communication skills, interpersonal skills and

negotiating ability.

. Proven technical documentation skills in IT application development.

. Coordinated with vendors and management to resolve problems or improve

equipment.

. Provided 24/7 technical support for automated processing equipment,

hardware, and software.

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