Customer Service High School
Resume:
Charles Laval Smith
Suitland, MD 20746
*******@*****.***
OBJECTIVE
To obtain a challenging position in the Administration field where
professional growth can be achieved by providing an opportunity to apply
the hands-on experience I have gained through my education.
EDUCATION
. Cabrillo High School, Long Beach, CA Graduated: High School
Diploma, June 2004
Associate of Science Degree in Criminal Justice
. ITT Technical Institute, Torrance, CA Graduated: AS Degree June 2011
Bachelors of Science Degree in Criminal Justice
. ITT Technical Institute, Torrance, CA Graduated: BS Degree December
2012
Masters of Business Administration (Public Administration)
. Strayer University, Suitland, MD Projected Graduation: MBA Degree
August 2014
WORK EXPERIENCE
National Gallery of Art September 2012- Present
Security Guard
. Responsible for protecting the valuable and irreplaceable works of
art, the Gallery's buildings, persons, and property from vandalism,
fire, theft, damage, etc., while maintaining order and decorum.
Enforces rules and regulations established by proper authorities.
Dept. of Homeland Security (Coast Guard) June 2012-Sept. 2012
Office Automation Clerk
. Uses word processing software to create, copy, edit, store, retrieve
and print forms, memos, and letters
. Use existing database or spreadsheet software to create, enter,
revise, sort or calculate and retrieve data for reports; and uses
graphics software to provide graphs and charts for reports and
presentations
. Prepares a wide variety of recurring correspondence, internal reports,
and other documents from information obtained from office staff, files
and other sources and reviews and finalizes documents prepared by
others.
. Screens incoming mail to identify what needs to be brought to the
attention of the supervisor.
. Sort and deliver mail throughout the office.
. Receives and directs telephone calls or visitors.
. Establishes updates and maintains office records of various types that
may be needed or will assist in the efficient operation of the office.
. Maintains, purges, and disposes of office records/files in accordance
with established regulations, and procedures.
. Familiar with STAR WebTA
. Proof read documents and memos for higher authority.
. Familiar with Inventory, and using a government credit card.
. Participated in weekly staff meetings to discuss departmental needs.
. Assists staff with clerical and procedural requirements and
instructions.
. Has worked with and understands CRD.
United States Navy (Active Duty) Aug 2004- Aug 2008
. Basic Training 13 Weeks
. Trained in many rigorous difficult and stressful situations.
. Certifications of Achievement for Numerous Duties and Missions.
. Responsible for duties involving daily inspections and maintenance of
Military Vehicles and Equipment.
. Obtained various qualifications to become a more valuable asset to the
Company.
. Deployments to Several Countries including both Iraq and Afghanistan,
while under both Operation Iraqi Freedom, and Operation
Enduring Freedom.
. Have and Maintained United States Government Secret Clearance.
. Trained in Equal Opportunity, Sexual Harassment, and Warrior
Leadership Course.
. Conduct recurrent training in combat and non-lethal training
scenarios.
. In charge of fellow reserve Soldiers; I make sure they are okay
financial wise in the civilian sector, health and family as well.
Answering phones, using a phone switchboard or managing multiple lines
. Taking messages, sending or making memos
. Using a fax machine, printer, and photocopier
. Typing letters, reports, briefings, etc.
. Creating labels, preparing envelopes, making signs/brochures
. Entering information into a program or database (appointments, contact
information, customer records)
. Filing papers, sorting mail, mailing letters and packages
. Ordering new office supplies, keeping track of inventory of supplies
. Customer service, greeting customers, referring them to the right
people, making appointments
. Running errands or taking orders for various requests
. Helping people set up PowerPoint presentations, setting up meeting
rooms
Maritz Research Dec 2003-Aug 2004
Telephone Interviewer
. Conduct telephone interviews with respondents on marketing research
projects from a specifically designed questionnaire according to
project requirements. Follow explicit instructions, supervisor
guidance, and Maritz Research's ISO Quality Management System to meet
or exceed client expectations.
Additional Information
. Establish, maintains, develop, and updates filing system for Human
resources.
. Assist in planning and prepping for meetings.
. Organize and prioritizes large volumes of information via email,
calls, fax and files.
. Utilizes Microsoft office. Can work independently or in a group to
accomplish task.
. Knowledgeable in policies, procedures, and requirements. Knowledgeable
of administrative support, practices, and procedures.
. Knowledgeable of grammar, punctuation, spelling, and composition.
. Knowledgeable of computers, printers, copiers, and a fax machine.
. Knowledgeable of the methods and techniques of written communication.
I have effective organization skills, verbal and listening skills.
. I have the ability to understand, explain, and apply rules, policies
and regulations.
. The ability to develop great work relations.
. The ability to verify accuracy of information, resolve discrepancies,
and follow up on outstanding activities
. Available Upon request
Contact this candidate