Customer Service Manager

Michael J Billington

**** **** ***** *** * West Chester, OH 45069 * 859-***-**** *

ab9llb@r.postjobfree.com

EXPERIENCE

Frame USA; Cincinnati, OH, 11/08-3/13

Operations Manager

Directed and controlled the day-to-day operations of a 200,000 sq. ft.

facility for the largest frame manufacturing and distribution company in

the nation. 100% e-commerce.

. Increased output 25%, with per-employee production increasing by more

than 30%

. Improved inventory accuracy to 99.9%

. 100% order accuracy & 100% on-time shipping compliance for Amazon,

eBay, & Wayfair

. Developed procedures in conjunction with Sales and Customer Service to

meet fulfillment demand resulting from 250% increase in e-commerce

orders

. Negotiated with vendors to slash supply inventory and costs

. Created annual business plan for warehouse operations in coordination

with financial objectives

. Supervised a team that included two managers, four supervisors, and

70 associates

. Generated master & daily production schedules to meet order

fulfillment deadlines

. 2009 and 2011 Manager of the Year Award for outstanding Leadership

TFE Logistics; Hebron, KY, 8/05-10/08

Operations

Excelled in all aspects of warehouse operations for Adidas, Birkenstock,

Nautilus, and SmartBargains.com

Gained expertise in pick-and-pack, kitting, put away, receiving, and

shipping

. 850,000 sq. ft. facility with 87,000+ SKUs shipping to retail and

Ecommerce customers

. Regularly tripled daily metrics in pick-and-pack and shipping

. Implemented continuous improvement strategies for optimizing slot

locations, workflow, and labor

RTV Video; Santa Monica, CA, 12/01-6/04

Operations Manager

Supervised purchasing, inventory, budgeting, customer service, and

scheduling for the transfer of "dailies" from film to video for every major

studio in Hollywood.

. Managed telescene technicians during period of massive growth of

customers and revenue

. Streamlined processes to meet increasingly tighter deadlines as

business expanded

Enterprise DVD; Burbank, CA, 1/99-12/01

Video Operations Manager

Managed largest independently owned DVD facility in the world during the

emergence of the technology

. Directed workflow, assignments, and technical staff

. Prioritized staffing and studio time to increase the output of full-

length titles by 200% weekly

Dubs Inc.; Hollywood, CA, 1/97-2/98

Project Manager

Managed the completion of special projects for Fox, Sony, Warner Brothers,

Universal, etc.

. Increased commercial and advertising business by 500%

. Acquired and maintained the Sony Pictures Account during their billion

dollar season

Technical

WMS, Microsoft Dynamics, Word, Excel, PowerPoint, Access

Crestcom Bullet Proof Manager Leadership Certification

EDUCATION

Bachelor of Arts (BA) History, University of Cincinnati

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