Customer Service Manager

Kathy laguerre

**** ***** ***., **** ****, MD *0745 ( 203-***-**** (

**********@*****.***

objective

Seeking employment with a company that will allow me to highlight my best

practices, as well as utilize my organizational skills, clerical abilities

and experience in the customer service field to ensure the company's

success.

. Detail oriented; excels at performing complex, multi-task assignments

. Possesses excellent interpersonal communication, time management, and

problem resolution skills

. Proficient in: Windows 98/2000, Microsoft Word, Power Point, MS Excel

and MS Outlook

. Languages: English/Creole

Education

EASTERN CONNECTICUT STATE UNIVERSITY

Willimantic, CT

Bachelors of Arts in Communications

Professional Experience

BANK OF GEORGETOWN, AUG. 2010-MAY 2013

Customer Service Representative

Washington, D.C.

Responsible for daily processing of customer and internal transactions.

Assisted customers with their needs related to bank policies, products and

services.

Responded to customer requests and inquiries concerning new/existing

accounts.

Accurately processed all documentation and confidential data.

People's United Bank

Jan. 2009-Aug. 2010

Customer Service Representative/Teller

Norwalk, CT

. Performed standard debit, credit and product transactions.

. Handled customer issues when necessary or referred customer to

appropriate staff.

. Assisted in preparation of weekly and monthly inventory, tracking and

other operational reports.

. Performed the accurate balance of daily work and prepares required forms

and various clerical work within bank procedures, policies and applicable

regulations.

Eastern Connecticut State University, June2005-Aug. 2005

Receptionist (HR Department)

Willimantic, CT

. Greeted and directed visitors to the proper department.

. Distributed and organized incoming and outgoing mail.

. Assisted in answering calls and taking messages in a fast paced

environment.

. Conducted data entry for customer information intake.

. Operated multi-line telephone system.

Circuit City, July 2001-Jan. 2004

Customer Service Associate

Norwalk, CT

. Assisted customers with inquires, in person and on the phone concerning

products.

. Assisted in the purchasing and returning of items.

. Handled cash register for sales transactions.

references

NAME: RICHARD OGLETREE

Company: Bank of Georgetown

Relationship to person: Manager

Phone Number: 240-***-****

Name: Braulio Aybar

Company: Bank of Georgetown

Relationship to person: Manager

Phone number: (703) 798- 8191

Name: Arturo Romo

Company: Bank of Georgetown

Relationship to person: Manager

Phone Number: 240-***-****

Name: Danzel Palmer

Company: People's United Bank

Relationship to person: Manager

Phone Number: 203-***-****

Contact this candidate