Customer Service Sales

Umair Hasan

Responsible Marketing Candidate

North Brunswick, NJ

************@*****.*** - 732-***-****

* A fresh marketing face with a bachelor's degree in Marketing and an associates degree in Business

Administration. Searching for a position in the Greater Tri-State Area.

* Product Marketing position that utilizes my marketing experience and enables me to make a positive

contribution to the company

* Seeking a responsible and challenging position in an environment where my education, experience, hard

work, and accomplishments will provide me an opportunity to learn and grow.

WORK EXPERIENCE

Team Lead/Sales Associate

Follett Higher Eduation Group - North Brunswick, NJ - June 2010 to Present

Responsible for providing excellent service to all customers through direct salesmanship, and prompt

and courteous service; Prepare reports and maintain records of work accomplishments and administrative

information, as required, and coordinate the preparation, presentation, and communication of work-

related information to the supervisor. Report to the supervisor periodically on team and individual work

accomplishments, problems, progress in mastering tasks and work processes, and individual and team training

needs.

Key Contributions

Handle the tasks of assisting upper management in processing and customer service

Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies

Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction

in mind

Work with functional managers and the team sponsor to obtain necessary resources to support the team's

requirements

Manage, train, and help the development of team members; help resolve any dysfunctional behavior

Facilitate problem solving and collaboration

Manager

Multi Auto Center Inc. - North Brunswick, NJ - January 2006 to February 2010

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image,

profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs, interact

positively with vendors and customers, monitor receiving goods, maintain inventory and minimize. Oversee

and control all funds. Plan, schedule, supervise, and ensure that all Gas Station Attendants and Auto Service

Mechanics adhere to store policies and procedures.

Key Contributions

Manage staff and assign duties

Study market research and trends to determine consumer demand, potential sales volumes and effect of

competitors’ operations on sales

Determine merchandise and services to be sold, and implement price and credit policies

Locate, select, and procure merchandise for resale

Develop and implement marketing strategies

Utilize and cooperate with required customer appreciation and incentive programs

Resolve customer complaints

Determine staffing requirements and hire or oversee hiring of staff

Orientate each new hire on the basics of the facility and explain the training schedule

Enforce all corporate, local, and state policies and procedures

Create and maintain employee schedules

Review time cards and employee schedules, ensure all shifts are covered

Enforce progressive discipline policy with counseling sessions and written warnings when necessary.

EDUCATION

Bachelors of Science in Marketing

Kean University - Union, NJ

2010 to 2012

Associates of Science in Business Administration

Middlesex Coummunity College - Edison, NJ

2006 to 2011

SKILLS

* Typing experience: ~75wpm, * Computer Oriented, Knows HTML, Word, Excel, PowerPoint, Outlook, etc *

Fluent and Proficient in Urdu/ Hindi, Primary language is English * Won many DECA competitions in regards

to technical sales and selling in the business field * Given many lectures and seminars for public speaking

for high school students.

ADDITIONAL INFORMATION

Skills

* Typing experience: ~75wpm,

* Computer Oriented, Knows HTML, Word, Excel, PowerPoint, Outlook, etc

* Fluent and Proficient in Urdu/ Hindi, Primary language is English

* Won many DECA competitions in regards to technical sales and selling in the business field

* Given many lectures and seminars for public speaking for high school students.

Contact this candidate