Customer Service Manager
Resume:
Christopher Joyner, Sr.
Florence, KY 41042
***********@*******.***
Professional Experience:
McLane Food Service
Hebron, KY
Transportation and Safety Manager
Transportation Role
. Overall management of Department of Transportation (DOT) and Hours of
Service regulations for compliance.
. Completed the U.S. DOT Motor Carrier Safety Compliance course.
. Daily coordination of the supply chain to end user.
. Daily management of Comprehensive Safety Analysis (CSA) for 150 driver
fleet.
. Subject matter expert on PeopleNet computer tracking system for
tractors.
. Strong knowledge in JD Edwards, Oracle & Trucks routing software.
. Certified Defensive Driver Training Instructor.
. Manage admin staff of six (6) teammates in addition to the 150
delivery drivers.
. Conduct monthly safety 5-0's
Safety Role
. Led the safety program for 300+ teammates at the division.
. Serves as chairman of the safety committee.
. Perform incident analysis for all accidents and injuries and formulate
a root cause.
. Manage OSHA regulations and maintain OSHA 300A log.
. Conduct monthly distribution center safety walk through.
. Formulated the emergency response plan and led emergency response
team.
7/07-12/11
Valassis Direct Mail Inc.
Florence, KY
Senior Manager
. Led 200+ employees in a multi line/multi shift environment to safely
process in excess to 30 million pieces of advertising mail each week.
. Effectively managed the P&L for a $7.6mm plant budget and an
additional $1mm in capital expenditures.
. Set challenging goals to ensure that production departments met
production metrics on a daily, weekly and quarterly basis.
. Consistently operated under budget with a saving of over $220k over
prior year (PY'11 vs. PY'10).
. Managed a 3PL relationship to improve product flow and cut down on
transportation cost. Generated additional revenue with backhaul lanes
with trucks returning from cross dock facility in Memphis.
. Developed a 5S program for the plant.
. Created an Educational Enrichment Program for front line supervisors
in cooperation with a local community college. Program was 75% funded
by the state of Kentucky and employees received 22 hours of
supervisory management.
. Received highest award in company (Century Club) for educational
contribution. This award goes out to the top 100 performances in the
company and is usually reserved for sales professionals.
8/05-7/07
Maplehurst Bakeries Inc
Carrollton, GA
Positions Held: 8/06- Business Unit Leader, 5/06-8/06 Shift Manager, 3/06-
5/06 Shift Supervisor, 8/05-5/06 Line Supervisor
. Led production teams in a multi line food processing plant.
. Scheduling, forecasting and ensuring FIFO (first in/first out) is
obtained.
. Successfully managed the company GMP's to ensure compliance with USDA,
HAACP,
OSHA and AIB (American Institute of Baking).
. Led three (3) supervisors, four (4) assistant supervisors and
maintenance staff.
. Managed contingent employee pool to ensure proper staffing on each
production line.
. Integrated Process Management (IPM) silver certification.
.
4/79-7/31/05
Joyner's Car Wash,
Suffolk, VA.
President
. Daily operation of a sole proprietorship.
. Direct supervision of line personnel.
. Manage customer relations and survey's.
. Prepare and manage monthly/yearly budget projections
. Compute employee payroll, quarterly tax return, unemployment
compensation, manage accounts payable/receivable,
. Generate customer invoices,
. Conduct pre-employment screening,
. Manage vending accounts.
. Built the company brand from a $15,000/yr. operation to a $300,000/yr.
in revenue. Operated for 180 consecutive months within budget
guidelines and maintained a 99.96% quality rating for last 37 months.
Voted outstanding business award 1997,2001,2002,2003.
7/94-3/2002
Smithfield Foods Inc.
T/A Gwaltney of Portsmouth,
Portsmouth, VA
Retail Superintendent
. Daily management of a multi-million dollar food processing operation
with over 200
employees per shift.
. Directly managed four supervisors, which included but not limited to
their performance evaluations and compensation packages.
. Responsible for the recruiting and hiring of new supervisors and
hourly employees ensuring EEO guidelines are followed.
. Acted as mediator of third stage grievances between supervisors and
union. Reconcile frank yield `reports with $100+ product loss.
. Configured daily frank manufacturing schedule,
. Implemented use of computerized code date system (Markem) for frank
and bologna packaging.
. Monitored and maintained raw materials inventory and packaging film
inventory to insure FIFO on each.
. Instrumental in implementing SSOP's and HACCP programs.
. Help design and implement MOP.
. Ran correction reports for raw material analysis. Reviewed and
monitored cook cycles for frank production.
. Monitored USDA daily PDR's and wrote responses with corrective
actions. Participated in daily USDA inspections and hourly walk-
through.
. Facilitated swabbing program after any and all wash down.
. Ensured absence of any and all species violations.
. Completed 25 straight months without a PDR being written.
11/88-7/94
QVC INC.
Suffolk, VA.
Position: Lead Supervisor
Other Positions Held: Shipping Supervisor, packaging supervisor,
replenishment supervisor, verification supervisor, customer service/returns
supervisor
. Responsibilities: Oversee multibillion dollar, 1 million sq. ft.
retail distribution center with 300+ employees per shift.
. Maintained supervisor pool and work scheduling, daily employee
scheduling, short and long term forecasting, monitor TSV's and
assigned labor hours accordingly.
. Managed contingent pool and conducted job fairs and recruiting events
while following very strict VEC and EEOC guidelines.
. Coordinated company picnic and all sporting events.
. Served as safety coordinator.
. Managed daily cost center reports, monthly operation reviews and
semiannual budget reviews.
. Facilitated TQM group
. Designed the 7-day operation.
. Operated department within budget constraints for 33 consecutive
months.
. Completed annual performance reviews for all employees.
. Managed cycle counts, quick counts and annual inventories.
. Monthly meetings with loss prevention team to determine methods for
determent.
. Managed RTS system for undamaged customer returns, maintained a 98%
FIFO rate with 2% pending order list cleared in 24hrs.
EDUCATION:
Masters of Business Administration in Applied Management- 2012
Indiana Wesleyan University, Marion, IN
Bachelor of Science in Management- 2010
Shorter University, Rome, GA
REFERENCES
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