Customer Service Sales
Resume:
Danielle O'Neill
Las Vegas, NV 89117
Cellphone: 702-***-****
Home: 702-***-****
E-mail:
**********@*****.***
Career Overview
Hello, I'm a bubbly, outgoing, and a hardworking individual. I go the extra mile to get any task
done, I have wonderful work ethics. I've had various jobs in collections, retail, and real estate
over the last 6 years. My skill with previous jobs include; working hands on with people. My
attitude is friendly and upbeat. I have a professional demeanor. Dedicated customer service
representative with motivation to maintain customer satisfaction and contribute to company
success.
Core Strengths
• Conflict resolution • Fast learner
• Creative problem solver • MS Windows proficient
• Excellent communication skills
Strong organizational
• Listening skills • skills
• Courteous demeanor
Accomplishments
• About me Danielle O'Neill Las Vegas NV.
Customer Assistance
• Worked with company systems such as Live Support and diligently completed all
assigned tasks, working overtime as needed.
Conflict Resolution
• Responsible for handling customer account inquiries, accurately providing information to
ensure resolution of product/service complaints and ensure customer satisfaction.
Telephone Service
• Professionally processed 80+ calls per day, providing information and service to ensure
customer satisfaction.
Work Experience
Cogburn Law Office
Sept 2012-current
(Part time)
Legal Assistant
Working with clients to collected documents, to process short sales or modification on their
home. Working directly with the attorney to resolve any issues with the bank including; Going
over counter offers, Denial Letters, Specific government loan documents. Working with local
Real Estate companies to order appraisals, and various documents on property’s.
April 2012- Current
Capital One
Las Vegas, NV
Collections Team lead
Responsible for making inbound and outbound calls to existing customer on delinquent accounts.
Educate customers on account status and negotiate to secure payments by phone or various
payment arrangements. The goal; is to help customer build and retain a strong credit standing
and maintain a customer for life. Maintain a positive attitude in a constantly changing
environment.
November 2011 to April 2012
uscb America las
vegas, nv collector
2(medial collections)
Collect on medical accounts from past due debts, handle inbound telephone calls and emails.
Knowledge of and experience with the electronic medical record and billing systems. Developed
reputation as an efficient service provider, with high levels of accuracy.
September 2011 to steven r koplow pc
December 2011
September 2010 to July 2011
las vegas, nv
3rd party collections
3rd party collections; skiptracing including; experian, accurint, backnotes, yellow/white pages
ect. collecting on past duecredit, home, and business loans. Setting up payments to bring
delinquent accounts current. Working with legal accounts to process lawsuits and various legal
matters. Handling inbound and outbound calls, handling at least 100 accounts daily.
cashcall las
vegas, nv
front end collections
Working in a call center collecting on loans 1-30 days past due. Customer service, outbound
calls more than 28(calls) per hour and inbound calls. Working on a dialer, and using multi line
phone systems. Setting up arrange ments to bring account current and following up on previous
broken payments. Daily skip tracing to provide new information on delinquent customers.
Educational Background
June 2007 Mojave high school
n. las vegas, nv, us
High school diploma
2010 euphoria school of beauty arts and science
las vegas, nv, us
Cosmetology
Work History
April 2012 -current Capital one
Las vegas, NV
Team Lead collection rep.
June 2010 to August
2010 forever 21
las vegas, nv
sales associate
November 2011 to Uscb America
April 2012 las vegas, nv
Collector
August 2011 to steven r kolopow pc
December 2011
las vegas, nv
3rd party collections
August 2010 to Cashcall
June 2011
las vegas, nv
Collection counselor
February 2010 to
May 2010
kohl's
las vegas, nv
sales associate
August 2008 to
December 2008 Marc Ecko
las vegas, nv
Sales associate
March 2008 to
Goodwill of southern Nevada
August 2008
n. las vegas, nv
Sales associate
Contact this candidate