Software Specialist
Resume:
RICHARD S. ELZINGA
**** *. ***** ***** ( Alsip, IL 60803 ( *******.*.*******@*****.***
Solutions-focused, diligent IT Specialist seeking to contribute trading
software and systems administration skills toward supporting a progressive
organization in optimizing performance.
key competencies
TRADING TECHNOLOGY SOFTWARE SYSTEMS ADMINISTRATION PROACTIVE TROUBLESHOOTING
INFORMATION TECHNOLOGY NETWORK SUPPORT SOFTWARE CONFIGURATION
INFRASTRUCTURE MAINTENANCE UPGRADES & BACKUPS TRADER SECURITY
SUMMARY OF QUALIFICATIONS
. UNIQUE PERSPECTIVE BASED ON EXPERIENCE AS A BROKER AND SOLID IT
BACKGROUND IN THE TRADING INDUSTRY.
. Motivated to continuously improve and strengthen existing skills;
proactively fostered an intention of lifelong learning.
. Consistently maintained a calm demeanor in the face of difficulties, and
managed multiple projects while working under pressure in fast-paced
environments.
. Demonstrated outstanding problem solving and active listening skills in
successfully resolving issues with tact and ease.
. Technical Skills: Systems Administration; Management System
Design/Implementation/Configuration; Network Support/Troubleshooting;
Hardware/Software Troubleshooting; Technical/User Support; Server/LAN/WAN
Optimization.
ACHIEVEMENT HIGHLIGHTS
. CONSISTENTLY ENSURED 99+% UPTIME FOR A 24-HOUR TRADING ENVIRONMENT.
. Reduced company expenditures by assessing and resolving complex billing
issues resulting in substantial company savings.
. Successfully created and integrated an innovative server management tool
which monitored over 300 Unix/Novell/Windows NT/Windows 2000 servers.
. Launched a highly effective network management tool which monitored
network hardware/servers.
. Played a lead role evaluating and resolving LAN/WAN slow-down issues
through network reconfigurations, migrations, and troubleshooting.
Professional Experience
FIDESSA CHICAGO, IL
TECHNICAL SUPPORT SPECIALIST, HOSTED OPERATIONS 2012-2013
* Supported Fidessa systems
* Worked closely with Fidessa employees and clients in order to provide an
effective and high quality technical support service
* Kept the US Hosted/Managed Enterprise systems running cleanly and
efficiently
* Managed a queue of production rollouts
* Ensured that static data, client permissions, and report generation
occurred in a timely and accurate manner
-Continued-
* Utilized Sybase/SQL for data manipulation and ad-hoc report generation
* Learned the core Fidessa infrastructure including complexities such as
inserting transactions, OA processing, and failovers
* Helped to develop knowledge of futures and options trading, including
order flows, static data, symbology, etc.
* Used skills to build internal tools to improve efficiencies within the
department
trading technologies Chicago, IL
ttnet software specialist 2007-2012
. Steered all phases of day-to-day network administration, software
configuration, with full accountability for evaluating and identifying
the need for infrastructure maintenance, software upgrades, backups,
trader security, and user support.
. Built and established a tremendous rapport with clients that helped
put them at ease during outages; constantly commended by clients for
how concise, detailed, and thorough the written turnovers were.
. Trained and mentored staff, with a strong focus on optimizing
productivity, efficiency, and performance.
. Developed and applied a strong proficiency in monitoring and
troubleshooting problems with TT's proprietary SW.
. Applied problem solving, critical thinking, and project management
skills toward consistently achieving critical deadlines.
. Substantially reduced the time to perform daily checks, by designing
and implementing templates, integral to identifying issues quicker so
they could be resolved faster.
. Recognized as a thorough and effective mentor and trainer by new
employees; helped them quickly and thoroughly understand their
responsibilities, although the learning curve for a TTNET Software
Specialist is extremely high and difficult.
CHICAGO BOARD OF TRADE Chicago, IL
SYSTEMS ADMINISTRATOR 1999-2007
NETWORK SUPPORT SPECIALIST II 1998-1999
NETWORK SUPPORT SPECIALIST I 1996-1998
NETWORK MONITORING SPECIALIST 1995-1996
HELP DESK SUPPORT TECHNICIAN 1994-1995
. Consistently achieved promotions, based on exceptional performance and
dedication.
. Maintained a stellar reputation and was assigned Third Shift Team Lead
responsible for the administration of over 500 Unix and Windows
2000/XP servers.
. Strategically prioritized, planned, coordinated, and drove a broad
range of network projects to ensure on-time, requirements-compliant
completion while maintaining high quality standards.
. Conducted all facets of system administration from inception through
completion, including systems setup; connectivity, hardware, and
software troubleshooting; server performance optimization, repair, and
configuration; and daily backups.
. Played an instrumental role in maximizing system operations by
providing timely, quality support involving online trading
environment, including evaluating, troubleshoot, and resolving Unix
and Windows 2000/XP systems; trading and peripheral application
troubleshooting; and LAN/WAN hardware/software/connectivity
troubleshooting.
. Demonstrated strong communication and diplomacy skills as a key
liaison between the Networking and Systems Administration groups.
. Led and motivated 3-4 staff members, playing an integral role in their
development and performance.
-Continued-
Career Note: Served as a Commodities Broker and earned Series 3 License.
Education
NORTHERN ILLINOIS UNIVERSITY DEKALB, IL
Fidessa Systems Core Training, 2012
Veritas Netbackup, 2002
BMC Patrol Enterprise Manager Design & Implementation, 2000
Sun Solaris Systems Administrator I, 2000
Sniffer Protocols & Troubleshooting, 1997
HP OpenView Design & Implementation, 1995
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