Customer Service Manager

kimberly g. oyler

443-***-**** **** Prospect Road - Whiteford, MD 21160

*******@*****.*** www.linkedin.com/in/kimberlyoyler

Career Focus

To use my previous training, experience and education to become an

administrator in an organization that values people

and strives to improve the lives of others.

CORE COMPETENCIES

Business Management, Administration, Organization, Coordination,

Database Organization, Event Planning, Training, Financial/Budget Analysis,

Confidentiality, Customer service, Public presentations

Professional Experience

Battelle Memorial Institute, Aberdeen, MD

2006 - 2012

Battelle is the largest global research and development non-profit

committed to science and technology for the greater good.

Finance Manager (2010 -2012)

Provided financial direction to product line management staff in performing

at optimal levels. Included financial management, budgeting, general

ledger activity, and forecasting.

. Managed and formulated $80M dollar budget and identified areas for

cost containment reducing overhead expenditures .

. Assisted in analysis of the status of funds.

. Worked with senior management to obtain information to provide

guidance on budget issues.

. Facilitated all areas of offsite business services available to

include Contracts, Subcontracts, Purchasing, Finance and Accounting.

. Interacted with internal clients as the local resource for Finance and

Accounting processes.

. Designed and utilized accurate and reliable reports for upper level

management to aid them in business decision-making processes including

labor distribution, product line performance, cost detail, and budget.

. Participated with senior government contract finance and accounting

personnel, encompassing government cost accounting practices providing

knowledge necessary to train technical managers on proper cost

charging.

Business Services Coordinator (Liaison) (2006 -2010)

Represented Corporate Operations as offsite Business Services Coordinator

for local technical staff/office.

. Identified business needs of 400+ offsite technical staff.

. Promoted corporate business services.

. Advised staff on company policies and procedures relating to business

operations.

. Organized workshops and training sessions.

. Developed and delivered "new hire" training for local employees.

QuickSilver Analytics, Inc., Abingdon, MD

1995-2006

Small defense contractor providing services and products to first

responders.

Business Manager

Maintained full responsibility of business operations for small business,

growing in Revenue and staff.

. Implemented and managed all business operations for a new small

defense contractor to include Accounting (A/R, A/P, G/L Payroll), HR,

Contracts, IT, Purchasing and Office Operations.

. Supervised and coached four business operations staff in performing at

optimal levels.

. Reported and analyzed financial data which aided in providing accurate

reports.

. Developed overhead structures to meet Federal Acquisition Requirement

(FAR) and DCAA regulations including allowable/unallowable costs and

allocations while maintaining appropriate relations with government

contracting officers/auditors.

. Prepared project reports and advised management detailing status of

funds.

. Recommended and implemented improvements for administrative functions.

. Developed financial/HR policies and procedures

. Implemented business ethics, regulations, and internal controls to

safeguard the business.

. Contributed to marketing and strategic planning.

. Created advertising and marketing materials for trade shows,

magazines, and web site.

. Marketed company products by manning trade show booth; interacting

with potential clients.

Additional Related Experience

Bel Air Church of the Nazarene - Bel Air, MD

Office Manager

Maryland Insurance Management Services/Canton Company - Timonium, MD

Management Trainee

Coca-Cola Bottling Company - Lenexa, KS

Production Clerk

King Radio - Olathe, KS

International Marketing Assistant

MidAmerica Nazarene University - Olathe, KS

Assistant to Director of AgriBusiness Department

Education

M.S., Management

University of Maryland University College, Adelphi, MD

B.A., Marketing and Management

MidAmerica Nazarene University, Olathe, KS

COMPUTER PROFICIENCY

Microsoft Office (Excel, Access, Word, PowerPoint, Publisher); Adobe

Photoshop

Professional Affiliation

Member - American Management Association

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