Customer Service Representative

*** ******** ***. *** ***, Jersey City, NJ *****

Ricardo Varela 201-***-****

********@*******.***

Career Profile

To become part of your organization so my training, educational background and

work experience will be utilized and provide room for career advancement.

Personal Profile

• Ability to work independently, handles, simultaneous tasks,

and meet deadlines.

• Dedicated, professional, positive attitude, team player with

the ability to adapt to different work environment settings.

• Fast learner and willing to take on extra tasks to accomplish

specific goal requirements.

Skills Summary

Completed Customer Service training

Fluent in Spanish and English

Work Experience

ABM Industries, New York, NY

Porter/Sweeper (Building Maintenance) 2O06 - 2013

• Helped other coworkers with their jobs by providing tips to perform certain

special assignments.

• Trained new employees or temps in the proper use of janitorial equipment,

products, chemicals, and techniques.

• Managed cleaning and maintenance supplies in a cost effective manner.

• Performed cleaning and maintaining duties and other tasks as ordered .

•

• Express Personnel, Jersey City, NJ

• Warehouse Worker 2005-2006

•

• Worked in a fast pace environment where you use packing accuracy

• Palletized outgoing packages that was ready for shipment.

• Repacked and weight certain orders that required specials attention.

• Picked and transferred materials to from warehouse location.

• Input data into the system.

Dish Network, Pinebrook, NJ

Customer Service Representative Level 2 2004-2005

Customer Service Representative Level 1 2003-2004

• Accurately provided answers and information on every call to customers such as

technical, programming, troubleshooting and accessories.

• Assisted other customer service representatives with questions.Handled sales on

products and new accounts.

• Set up trouble calls, service calls and try to save customers by offering certain

promotions with supervisor’s permission.

• Upsold free services provided such as automatic payment, second dish installation when

adding local channels.

• Assisted Retailers with questions and new accounts.

• Reported duplicate commercial and residential accounts.

IHOP (House of Pancakes), Jersey City, NJ

Cashier/ Host 2002-2003

• Interacted with paying customers, handled complaints, ensured the restaurant was

properly set, answered phone calls.

• Established a good employee-customer relation, provided attention to paying and non-

paying customers.

• Assisted my coworkers in their duties, organized seating charts and was also in charge

of accurate handling of money.

Federal Express Newark International Airport, Newark, NJ

Cargo Handler/Chercker Sorter 1998-2001

• Sorted and prepared bill of landing for inbound/outbound packages.

• Ensured accurate invoicing of packages.

• Used scanner to scan packages before delivery to various destinations.

Resource Network School, Fort Lee, NJ

Waiter 1996-1997

• Provided professional courtesy food services to customers.

• Ensured proper service is rendered to customers.

• Interacted with customers in a professional manner to offer assistance whenever

needed.

Education

WORLD WIDE EDUCATIONAL SERVICES– Jersey City, New Jersey

Computer Software Specialist, May 2002

GEORGE WESTINGHOUSE VOCATIONAL AND TECHNICAL H.S. – Brooklyn, New York

High School Diploma, June 1994

Iglesia Pentecostal JesuCristo El Libertador, Jersey City, NJ

Church Volunteer 1999-Present

110 Glenwood ave apt 102 Jersey City, New Jersey 07306 201-***-**** ********@*******.***

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• Assist in electrical repair of various electrical appliances.

• General church

• duties such as ensuring the seating and organization of the church before

services.

110 Glenwood ave apt 102 Jersey City, New Jersey 07306 201-***-**** ********@*******.***

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