Customer Service Manager

Jillian A. Johnson

**** **** ** ******, ********, New York 11210

Mobile: 347-***-**** * Home: 718-***-****

E-mail: ***************@***.***

Executive Summary

Experienced Customer Service Manager who possesses strong leadership and

relationship-building skills. Action oriented team leader with proven

ability to communicate effectively with personnel and clients. Solid track

record of creating a culture of excellent customer service generating

repeat business.

Education

08/2003 - 06/2008 CUNY Medgar Evers College

Brooklyn, NY

Obtained B.A. Liberal Studies/Social Behavioral Sciences

June 30, 2008

Professional Experience

01/12- Present GEICO Woodbury,NY

. Receive incoming calls from customers, using problem

solving skills to sell policy

. Prepare individual insurance quotes and close sales

in a fast paced environment

. Educate customer on coverages needed applicable to

each state sold in

. Meet and exceed monthly goals

. Provide outstanding customer service

. Multitask, speaking to customer while entering data,

listening actively

08/10 - 11/11 All Car Rent A Car

Brooklyn, NY

General Manager

. Create and implement new structure, procedures and

policies

. Monitor performance/reporting of 12 locations city

wide

. Collaborate with CEO and Management team to ensure

use of best strategies to reach goals of market

share growth and increased profitability

. Coordinate with Rental Managers to maintain proper

rental procedures

. Develop and implement Fleet/Service efficiencies

with Fleet Manager

. Plan/schedule sales/marketing events and meetings for

development of staff'

. Conduct initial screening/interviews for openings

company-wide

. Developed and implemented New Hire Orientation

Program

. Responsible to train all newly hired customer

service/marketing personnel

. Distribution of company-wide payroll to 12 locations

city wide

04/08 - 08/10 All Car Rent A Car

Brooklyn, NY

Rental Agent/Location Manager

. Generate daily accrual reports

. Daily cash deposits/balance cash drawer daily

. Evaluation and assessment of current and new

employees

. Conduct interviews for rental agents, customer

service reps, and transporters

. Update/maintain employee schedule

. Monitor vehicle inventory

Activities

Hope Christian Center Brooklyn, NY

Volunteer 2008-Present

. Assistant Youth Leader

. Youth Growth Group Facilitator

Skills

Licensed Insurance Agent in Personal Lines. Proficient in Microsoft Word,

Excel and Outlook, Blue Bird rental software. Type 75 wpm

References furnished upon request

Contact this candidate