Sales Customer Service

S H AW N R I L E Y, BASBA

*** ****** ****** ***** ******, WV 25177 304-***-**** ***********@*******.***

E X P E R I E N C E D M A N AG E R & S A L E S E X E C U T I V E

Experienced Manager offering a 20 year professional career distinguished by commended

performance and proven results.

Extensive background in leadership and management, including human relations, program

development, and budget maintenance.

Demonstrated success in HR department development, developing policies and procedures,

writing personnel manuals, writing job descriptions, and developing pay structures.

Competitive sales nature, developing and maintaining customer base while negotiating optimal

sales results.

Key Skills

Sales Negotiation Prospect Development Exceptional Ambition

Microsoft Office & Outlook Staff Recruitment & Retention State and Federal Compliance

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/HIPPA Alternative Dispute Resolution (ADR) Performance Management

Union Negotiations Onboarding Payroll Administration

Benefits Administration Project Management HR Policies & Procedures

Operations Management Safety Coordination & Development Budget Development

Professional Experience

Westbrook Health Services Parkersburg, WV

Westbrook is the industry leader in providing comprehensive care to individuals with mental health,

developmental, substance abuse and addiction challenges.

Regional Operations Director, Nov. 2008 to Present

Hired in 2008 as the Assistant Operations Supervisor. Promoted to Regional Operations Director in

2009.

Key Results:

Responsible for leadership, development, and management of 800 employees.

Foster a teamwork/open door environment conducive to positive dialogue across the organization.

Managed supervisors over client accounts, human relations, and safety department.

Ensured state and federal compliance of required staff training in multiple counties throughout WV and

Ohio.

Provided leadership, development, and management of new programs/services, and coordinated grant

funding.

Supported human resources functions to include recruitment, onboarding, and training.

Payroll Administration

Developed and managed multi million dollar budget for multiple program operations.

Other responsibilities associated with the management of the day to day operations of the division.

S H AW N R I L E Y, BASBA

Phone: 304-***-**** Page 2

Parkersburg Utility Board Parkersburg, WV

The board is committed to ensuring that the water and sanitary sewer systems will meet the current and

future needs of the community.

Sales Account Manager, Feb. 2000 Nov. 2008

The company enlisted my expertise to bring in new clientele and maintain existing customer base.

Key Results:

Opened and closed consumer accounts, while continually providing excellent customer service.

Maintained approximately 32,000 customer accounts through meticulous review and outstanding

customer relations.

Utilized critical thinking to solve difficult account and billing issues.

Processed accounts payable and receivables for entire customer base.

Ensured stability of generated income through collections of delinquent accounts.

OSMOSE Wood Preserving Parkersburg, WV

OSMOSE is a leader in the research and development of new products and services in all areas of wood

preservation technology as well as Utility and Railroad asset management.

Safety Coordinator and Area Sales Executive, June

1995 Feb. 2000

My services were retained to ensure compliance in the area of safety for all staff and bring in new

business.

Key Results:

Responsible for staff safety compliance of chemical handling and procedures.

Directly supervised 150 crew members and 25 crew leaders.

Negotiated with multi state Power Commissions and local government committees.

Monitored chemical storage, usage, and ongoing training of staff.

Sales of new services to rural and city communities/US Wide.

Successfully marketed new products to existing customers, as well as, promoted and recruited new

business.

Education & Certifications

West Virginia University Parkersburg, WV

Bachelor of Applied Science in Business Administration Marketing/Management Specialization, 2012

Associate of Applied Science in Business Administration/General Business Specialization, 2012

S H AW N R I L E Y, BASBA

Phone: 304-***-**** Page 3

NAMSR Medical Sales Training Program (RMSR 82592012), 2012

Of Note

Affiliations:

National Associate of Medical Sale Representatives

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