Information Technology Software
Resume:
Derrick J.Bostick Apopka, Florida 32703
Primary Number 407-***-****
Email: D *******@****.*************.***
OBJECTIVE
I am seeking an entry level, part-time, full-time career or internship opportunity in the Computer
I nformation Technologies field.
TECHNICAL SKILLS
Programming Languages
Experienced in:
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Visual Basic (VS 2010)
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Xhtml
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Software & Technologies Experience
Platforms: Microsoft Windows 98, Windows XP, Windows Vista, Windows 7
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Other: Adobe Photoshop, Microsoft Visual Studio, ASP.NET, MS Office Suite (Microsoft Access,
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Word, Excel, PowerPoint), DevTrack
Cisco VPN Client Software
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Remote Desktop
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Active Directory
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Citrix Web Client
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Call Center experience
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Customer Support
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Certifications
A+ Certified
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Information Technology Support Specialist
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Information Technology Analysis
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PROFESSIONAL EXPERIENCE
Dec. 2012 – Jan. 2013
Ellucian – Maitland, Florida
Contract Position
Reset caller’s passwords as requested, after verification.
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Entered all calls into Service Now ticketing system with
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a ppropriate information for technical support.
Logged in to Active directory using Cisco VPN client software and
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r emote desktop technologies.
Basic systems and software troubleshooting.
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Escalated tickets to appropriate support teams/technicians.
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Electronic Arts – Maitland, Florida S ept. 2005 – 2009
Tested proprietary software for graphical defects, exception errors, as well as audio and logical
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e rrors.
Created Test plans, designed and maintained them throughout the life of the project(s).
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Actively participated in weekly agile meetings with production teams.
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Communicated daily with programmers, development, and QA teams regarding any upcoming
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e vents or pressing issues that might impede progress.
Effectively queried the database (DevTrack) for similar issues and submitted new issues
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a ccordingly, in the accepted format.
Assigned QA team members’ areas of focus to ensure full coverage.
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TECHNICAL EXPERIENCE
Seminole State College of
F lorida
Sanford, Florida
CCNA Preparation
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Ethernet and TCP/IP basics
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Network topologies, IP addressing, and sub netting
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Basic Network Design
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EDUCATION
Spring 2010 – Present
Seminole State College of Florida
S anford, Florida
A.S. Degree, Computer Information Technology (completed in Summer 2012)
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Currently enrolled in B.S. Information Systems Technology Program
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AFFILIATIONS & INTERESTS
Member of Phi Beta Sigma Fraternity
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Dean’s List (Fall 2010, Spring 2011, Summer 2012)
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TECHNICAL REFERENCES
Mrs. Patricia Cason, Adjunct Professor, Seminole State College, c *****@*************.***
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Mr. David Taylor, Professor, Seminole State College, t *******@*************.***
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Contact this candidate