Customer Service Project Management
Resume:
Giancarlo Cirillo
** ********* ****; Watchung, NJ 07069; 908-***-****; ******@*********.***
Profile
Experience working in challenging and deadline-oriented environments.
Proficient in project management, research and training. Skilled in
creating detailed reports, documents and presentations. Broad business
knowledge base. Excellent team-building skills.
Skills Summary
Project Management Research Public Speaking
Data Entry Customer Service Self Management
Report Preparation Computer Savvy Written Correspondence
Critical Thinking Presentations General Office Skills
Decision Making Contracts
Key Achievements
o Planned, directed, and managed designated projects. Typical project
duration 6-12 months.
o Designed SharePoint site for department to create a home that allows
people within the organization to easily locate information and
updates.
o Analyzed data to discover more efficient ways to utilize resources to
enhance web based applications.
o Accepted into the NYU Graduate program.
Professional Experience
o Assess business performance by identifying discrepancies in the
operating processes.
o Liaise with programmers in developing and updating system
technology.
o Perform day-to-day resolution of complex problems and execution of
financial transactions, by planning, organizing and tracking workflow
in the unit.
o Review business updates and contracts from financial companies.
o Process operational changes to the mainframe system.
o Maintain and update client profiles.
o Monitoring inquiries received through the department inbox.
o Responsible for analyzing purchase and redemption activity in an
effort to detect and eliminate excessive trading.
o Participate in cross training with colleagues to develop working
knowledge of responsibilities and functions that exist with the team.
o Provide support for projects and group initiatives as needed.
Employment History
ADP retirement services - Florham Park, NJ
Operations Analyst, 2007 to Present
PRUDENTIAL FINANCIAL - Newark, NJ
Senior Investment Analyst, 2000 to 2007
Education
Montclair state university - Upper Montclair, NJ
B.A., Political Science, 1999
Raritan Valley Community College - North Branch, NJ
Associate of Science, Business Administration, 1998
Language Skills
Verbal and reading fluency in Italian
Contact this candidate