Customer Service Manager

Steve B. Hutton 309-***-****

*** ****** *****, **** ******, IL 61611 ********@*******.***

Objective

Secure a position that would provide the opportunity to effectively utilize my skills in personnel

management, scheduling, and decision-making skills.

• 26 years successful supervisory and • Excellent written and verbal

management experience. communication skills.

• Strength in analytical and problem • Skilled in team-building and networking

solving skills, with exceptional attention with a very diverse work force.

• Oversee a fleet of 32 vehicles and 35

to detail.

• Well organized; skilled in scheduling, licensed drivers.

setting priorities, and ability to meet

demanding time goals and

requirements.

Professional Experience

Illinois Dept. of Employment Security, Pekin, IL 61554

July 2009-Present

Program Representative Intermittent

Responsibilities:

• 1 Provide customer service support and assistance via the telephone and

personal interactions

• 2 Assistance during unemployment claim process

•3 Coordinated and instructed re-employment services program

•4 Collaborate with team members when solving challenges with claims and

claimants

Deluxe Limousine Service, Inc. Peoria, IL 61602

March 2004-Febuary 2009

General Manager

Achievements:

• Increased sales 20% first year

• Increased Driver Retention

• Facilitated structural improvements for present location

Responsibilities:

• Coordinate a staff of 35 CDL licensed drivers and 32 vehicles.

• Schedule all reservations.

• Coordinate billing of all jobs.

• Staff, train, and develop programs for all new and existing drivers.

Hardware Hank, Henry IL 61542

November 1992-December 2003

Owner/Manager

Achievements:

• Brought new commerce to a rural community.

• Employed 10 full-time individuals.

• Generated a 16% sales increase during the first year of operation and a

14.5% net profit increase while earning awards each year as Store Owner

Responsibilities:

• Accountable for order processing, shipment of materials and customer

• service, as well as documentation.

• Coordinated billing of materials in compliance with State/District contracts.

• Staffed, trained and developed a team of 42 direct reports. Prioritized

workload to achieve company objectives.

• Analyzed, researched and designed a Quality Assurance program to

ensure order accuracy for facilities, warehouses and customers.

• Facilitated interdepartmental Service Level Agreement meetings. Prepared

and maintained documentation and multi-departmental deliverables

schedule.

Fogler’s Variety, Peoria IL 61604

September 1982-October 1992

Store Manager

Achievements:

• Awards received for increased sales from ServiStar Corp.

• Implemented renovations for the existing facility.

• Retention of all original employees.

Responsibilities:

• Managed Bartonville and Creve Coeur locations including the warehouses.

• Supervised and trained new employees.

• Accountable for order processing, shipment of materials and customer

service, documentation and maintenance of procedures to support the

programs.

Military Service

United States Marines – E4

8-1-76 To 7-31-80 Honorable Discharge

Education

Illinois Central College, East Peoria IL

Associates

May 1982

References

References are available upon request.

Contact this candidate