Customer Service Manager

Jeremy C. 904-***-****

Doe ******.*.****@*****.***

To secure an entry-level position by contributing my management,

communication skills, leadership, quality assurance and organizational skills.

OBJECTIVE

EDUCATION Bachelor of Arts in Communications

University of South Carolina

Concentration: Public Relations/Media

Aiken

RELEVANT EXPERIENCE

08/12-PRESENT

TECHNICAL SUPPORT SPECIALIST

JACKSONVILLE, FL

AT&T TELECOMMUNICATIONS CORPORATION

• Support and provide superior service through questioning and listening skills

• Highest promoter and seller of new services to customers for 3 consecutive months

• Received “Employee of the Month”

05/13-PRESENT

INAUGURAL SOCIAL MEDIA MARKETING INTERN

IVY LEAGUE CLUB BRAND MANAGEMENT MUSIC GROUP ATLANTA, GA

• Track and monitor the success of online initiatives and report them to key staff members

• Support Marketing and Advertising consultants in executing marketing plans and promotions

05/12-08/12

DATA DEVELOPER/CUSTOMER SERVICE REP

JACKSONVILLE, FL

HARRIS LIGHTING

• Enter data at high volume; Responsible for database information being updated daily

• Review and process purchase orders; Providing excellent customer services when needed

11/09-12/11

OPERATIONS SUPERVISOR

AIKEN, SC

GLOBAL SPECTRUM: USC AIKEN'S CONVOCATION CENTER

• Responsible of payroll, employee scheduling, and revising event estimates

• Manage and supervise a group of employees of 15+ for event set-up and preparation

• Promoted to a supervisor in one year; Substitute for event coordinator

08/11- 12/11

VOLUNTEER

AIKEN, SC

UNITED WAY OF AIKEN COUNTY, INC.

• Raised and increased donations and participation in the community

• Orchestrated activities within community at events

08/10-12/11

NEWSPAPER ARTICLE WRITER

AIKEN, SC

UNIVERSITY OF SOUTH CAROLINA AIKEN'S THE PACER TIMES

• Wrote and edited articles weekly for the school newspaper

• Created innovating ideas to gather and increase attention of the publication

• Performed in the development of website and video design

01/11-05/11

MARKETING AND EVENT COORDINATOR INTERNSHIP

AIKEN, SC

GLOBAL SPECTRUM: USC AIKEN'S CONVOCATION CENTER

• Assisted and proofread in all event arrangements, marketing and promotion tools

• Assisted marketing manager by analyzing of all promotion planning and setup for events

08/10-05/11

COUNCIL MEMBER/ OFFICE MANAGER

AIKEN, SC

UNIVERSITY OF SOUTH CAROLINA-AIKEN 'S HOUSING COUNCIL

• Managed office and solved student's housing issues

• Created events for student engagement; Developed new ideas to increase student housing involvement

COMPUTER SKILLS

Microsoft (Word; Excel; PowerPoint) • Adobe (Photoshop; Audition; Illustrator; Dreamweaver; Premiere) • Final Cut Pro

• iDVD Studio Pro • Windows Movie Maker • Pro Tools • Sony Acid • MS Windows • Mac OS • type 65 wpm •

AWARDS

University of South Carolina's Emerging Leaders Award • Outstanding Performance Award • United States

Achievement Academy National Leadership • Citizenship Award • American Legion Oratorical 2nd Place Winner

• John Phillip Sousa Award • Teacher Cadet • High School Marching Band Captain and Percussion Captain •

SPECIAL CLASSES

Human Resources • Public Relations • Integrated Business • Media and Society •

References available upon request

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