Sales Customer Service

PAUL R. HARTMAN

*** **** **. **** *

Wallingford, CT 06492

Cell 386-***-****/203-***-****

Email: ***********@*********.***

SUMMARY: Dynamic leader with solid experience in partnership development,

strategic planning, marketing strategies, sales, business management,

Internet, and technology. Ability to contribute executive vision and

creative strategies in a challenging work environment.

PROFESSIONAL EXPERIENCE:

Janus Systems, Branford, CT, 02/13- 06/13

IT Technician

. IT Technician dealing mostly with Businesses networks of PC and Mac

environments.

. One of three Techs handling on-site maintenance and troubleshooting

issues that arise from daily business activities. New Server and

computer, printer setups as well.

. Personally was assigned ten contract accounts for weekly or bi-weekly

visits after three weeks of employment. Non contract client issues

were also assigned on a daily basis to be handled on site or remotely.

. Worked with Microsoft Exchange Server as well as Microsoft Office 365

migrations.

STAPLES, North Haven, CT 06/12-02/13

PC Technician and Technology Sales.

. Staples certified as authorized In-Store repair of Desktop and Laptop

computers. Hardware and software installations. Removal of Virus' and

Malware. Backing up and Reformatting Windows based machines.

. Staples certified as authorized On-Site technician. On-Site includes

setting up networks, diagnose and repair of computers, as well as

setting up printers and other peripherals in both business and

residential settings.

. Sales of computers, printers, and any technical equipment as well as

training of the Windows environment. Increased sales for the North

Haven location to most of the New Haven County Stores for the last

quarter.

P.C.CONSULTING of PALM COAST, Palm Coast, Fl 09/02-05/12

Owner-President/Small Business

* Sales, design, and build for the installation of commercial and

residential Video Surveillance Systems.

* Web Site Developing

* Repair, build, and network computers for business and residential

customers. Remove Spy ware/Virus' also train clients in-home/office

for Microsoft Office Products, QuickBooks, and other popular software

programs.

YELLOWBOOK, USA, Palm Coast/Bunnell, Fl Office 11/07-6/08

Sales Representative/Media Consultant

* Outside Sales.

* Cold calling on businesses and the development of business

relationships.

* Top 52 Sales Rep. in Dollar Sales in State of Florida in first year.

P.C.BARTENDING of PALM COAST, Palm Coast, Fl 09/02-02/12

Owner-President/Small Business

* Train Bartenders and Servers in regional restaurants to enhance

restaurant sales utilizing best customer service practices.

* Plan and execute restaurant openings to ensure successful launch.

* Work with party hosts or area caterers in planning and executing

private functions from dinner for two to large weddings.

PALM COAST WIRELESS, Palm Coast, Fl 03/01-09/02 Full Time & 09/02-02/12 as

Consultant

General Manager/Tech/Sales/ Consultant

. Successfully started PCI Wireless Internet Access Division.

* Organized and established a highly-productive sales unit that

generated a stable client base from ground zero. Revenue for equipment

was based on longevity of clients; resulted in a two-year break-even

point on equipment.

* Set up hard-wired and wireless networks for residential and commercial

customers.

* Provided customer service and technical support for over 3,000 dial-up

customers after hours.

* Performed all bookkeeping functions; AR/AP, and collections.

* Directed a marketing program for sales growth, and designed sales ads

to promote new ideas and growth.

PM MARKETING, Palm Coast, Fl 03/01-10/05 (Part Time)

Customer Service Sales Representative

* Created a sales/customer support service for a lead generation

company.

* Supported and tutored customers on usage via the telephone.

* Data Entry in Excel as well as web based data entry.

* Sold and filled orders for various requests; i.e., primitive zip

drives to on-line data bases.

* Generated and sold leads for multi-level marketing

companies, and supported web-based programs for customers.

EARTHMAX COMMUNICATIONS, Palm Coast, Fl 03/00-03/01

Business Owner

. Started EarthMax Support Centers, LLC within EarthMax Communications

Company provided Internet Access, customer support, computer training

on a nationwide basis.

* Managed the retail store

* Established and conducted marketing successful marketing plans

Awards: Voted "Best Around" for Best Internet Service and Best Computer

Training Service by Daytona News-Journal after only six months in business,

competing against Internet Providers such as America On-Line, CompuServe,

MSN, and two other established former winners of these awards. Company was

sold after one year.

PALM COAST INTERNET, Palm Coast, Fl 10/96-03/00 Full Time & 03/01-02/12 as

Consultant

General Manager/Consultant

. Successfully implemented and directed business of a local Internet

Company from the ground up in a partnership with the owner of Easy

Access Computers.

* Main customer technician since 10/96 performed installations and

handled 95%

Of the after-hours technical support the business hour technical

support unit.

* Promoted to Manager in 1997; directed computer sales and upgrades as

well as previous duties.

* Directed the Marketing Department in 1999 and saw a 75% growth on new

computer sales by using Customer Service is top priority.

Awards: Voted "Best Around" for Internet Service by Daytona News Journal

1996-2000 with three new local ISPs arriving in county as competition as

well as Major ISPs such as AOL, CompuServe, and MSN.

HAMMOCK BEACH RESORT, PALM COAST, Palm Coast, Fl 05/10-12/11

Bartender-On Call/Part Time Status/Banquets

. On Call Bartender for Banquet, Weddings, Conventions etc...From High

Volume to a few people. Complete Setup, Serving, Payments, Breakdowns,

and Inventory.

. Up to date Responsible Beverage Server as well as Certified Food

Safety Manager.

HAMMOCK DUNES COUNTRY CLUB, Palm Coast, FL 01/96 - 06-04 and 09-11 - 12/11

Bartender and Waiter-On Call/Part Time Status.

MCCHARACTERS MUSIC CAF & SPORTS BAR, New Smyrna Beach, Fl 05/10-08/10

Start Up Manager

. Started brand new location. In charge of daily operations including

hiring and training of staff.

. Maintain normal functions of restaurant operations.

MCCHARACTERS MUSIC CAF & SPORTS BAR, Palm Coast, Fl 07/09-05-10

Bartender/Part Time

HOST MARRIOTT, Jacksonville Airport, FL 09/89 - 02/96

Bartender, waiter, espresso coffee maker for Starbucks division

TOWN FAIR TIRE CENTERS, INC., Stratford, CT 07/83 to 05/89

Manager (Orange, CT)

* Managed retail, wholesale, and commercial sales to establish new

accounts.

* Hired, trained, and supervised a sales and support staff.

* Additional obligations included purchasing, merchandising, customer

satisfaction, and budget control.

* Successfully implemented a special assignment to organize and develop

the grand opening of the Orange, CT location. Sales exceeded $1.2

million dollars in the first year of business and increased in excess

of $250,000 in just two years. Ranked #2 out of 32 stores for

commercial sales increase for 1988.

NANCAR CORPORATION, Wethersfield, CT 1/80 to 8/83

Area Supervisor

* Supervised four (4) local restaurants.

* Handled the hiring and development of approximately sixty-five (65)

people.

* Other responsibilities included Advertising, Merchandising,

Purchasing, and maintaining the overall productivity for all

locations.

EDUCATION:

* Central Connecticut State University, New Britain, CT

Business Administration Major

Completed three years of undergraduate study

Independently financed 100% of educational expenses

* International Bartending Institute Certification

* Career Diploma in Personal Computer Repair from International

Correspondence Schools of Scranton, PA

* QuickBooks Certification

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