Customer Service Engineer
Resume:
John Cooper
New York, NY *0027
ab9k5q@r.postjobfree.com
PROFESSIONAL SUMMARY
• Proficient with Microsoft Windows 2008 Advance server and Active Directory
• Rollouts NT4.0/ME/98/95 Migrations, Ghost, Data Transfers and Help Desk Levels I, II
• Performed software and hardware installations, configurations, upgrades and conversions from Token Ring to
Ethernet
• Identify, diagnose and solve IT related problems
• Log calls and track problems into the helpdesk problem management tools
• Capable of repairing & troubleshooting IBM, DELL, COMPAQ systems
• Experience in related IT Fields
• Strong customer service, communication and interpersonal skills and provide experienced first point of
contact service to internal customers reporting IT-related problems reported via telephone, voice-mail,
electronic mail, and Intranet
• Accountable for completion of assigned tasks. Able to work in a self-managed team environment with limited
supervision
• Proficient in the use of Windows 9x O/S, MS-Client, TCP/IP, SNA Client
SOFTWARE
• Microsoft Active Directory 2008, • Legacy Systems Intra-Net and Inter-Net
Windows 2008,and Exchange Server infrastructure and Expert Advisor
2010 Administration
• Remedy VPN, Microsoft Client, Tivoli, • NT4.0/ME/98/95, Novell 4.11, DOS, TCP/IP
Ghost 5.0, and Novell DHCP, Static, Ethernet, Token Ring Ghost 5.1
• Microsoft Windows 2000 Professional, • LAN/Wan Netscape4.7 Explorer5.x, Lotus
advance server and, PC Anywhere Notes, MS-Office 2000, Remedy 2.0, MS-
Access Track-it
• Partition Magic and Diskeeper 5.0. • Norton and McAfee Anti-Virus 4.3
HARDWARE
• DELL OptiPlex GX110 Pentium II 500s • IBM ThinkPad 600, 600e, 760xls
• IBM 300 GL & PL Pentium 550 • NEC Versa Laptops
• 400s & COMPAQ EN 6500 and 4000 PCs • DELL Latitude cpx Pentium II 500
• COMPAQ Proliant 6400r, 5500, 4500, 3000,
1600 & 1500 Servers SCSI, Raid5 and Mirrored
PROFESSIONAL EXPERIENCE
Standard Waterproof Company 08/03-01/10
Personal Assistant
• Worked with the owner of the company on a daily bases performing duties such as
m aintaining the operations of workstations on a token ring network that consisted of ten
u sers
• Copying and filling contracts, documents pertaining to completed projects
• Crossed checking supplies and material for new projects, ordering and picking up supplies,
m aterial for the operations of business
• Made bank deposits and picked up checks from customers delivering checks to venders for
s upplies, material
• Delivered checks to job sites
John Cooper
Provision Solutions 3/02-6/02
Migration Support Engineer
• Hardware and software t echnical support (modems, printers, Dell Desktops and Compaq Laptops)
• Configured E-mail applications
• Worked with clients to resolve software and hardware issues by phone or dial into clients system with
PCAnywhere to setup and configure system
• Trained clients on following software: Windows 98, Microsoft Outlook, Outlook Express and ISP connections
• Logged calls and dispatched field support through Track it when problems could not be resolved over the
phone
• Documented problems and resolutions
FutureLink 01/01-06/01
Helpdesk Analyst
• Hardware and software t echnical support (modems, printers, Dell Desktops and Compaq Laptops)
• Configured E-mail applications
• Worked with clients to resolve software and hardware issues by phone or dial into clients system with
PCAnywhere to setup and configure system
• Trained clients on following software: Windows 98, Microsoft Outlook, Outlook Express and ISP connections
• Logged calls and dispatched field support through Track it when problems could not be resolved over the
phone
• Documented problems and resolutions
Alphaserv.com (DCI) 03/98-09/01
Customer Service Engineer
• Traveled throughout the metropolitan area installing and setting up networks. Configuring servers,
workstations and peripheral devices on Networks
• Traveled to customer sites to trouble-shoot and resolve problems with networks
• Proficient with installing and configuring software on servers and workstations
• Performed rollout of Windows98, WinNT, and Novell. Worked with customers to resolve network problems
EDUCATION
Anthem Institute Jersey City, NJ
Diploma in Computer Networking and Security 06/2012- Present
Solartech Hasbrook, NJ
A+ and MCP Certification program with windows 2000 01/02-03/02
MILITARY
Achieved rank of specialist E4 Honorable Discharge
References available upon request
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