Customer Service Medical

Erica Crowder

***** ********* ****, ** *****

Cell: 281-***-****

E Mail: **************@*****.***

Objective

An experienced professional looking for a responsible job of a Pharmacist in a well established organization where I can use

my experience in the field of pharmacy for the benefit of the organization.

Summary of Qualifications

Extensive knowledge of hospital pharmacy practice and service including integration of clinical services, distributive

services, and education.

Excellent research skills and ability to handle multiple tasks efficiently.

Ability to perform tasks cooperatively in a team environment as well as independently.

Certified as a Preceptor.

Excellent Customer Service Award.

Able to make difficult decisions in stressful situations.

Experience

Mission Trail Baptist Hospital October 2012 Present

Intensive Care Unit pharmacist

Advise physicians, nurses, and patients on the selection, dosages, interactions, and side effects of medications

Interpret and transcribe medication orders to computerized patient medication profiles

Compound and dispense sterile pharmaceuticals, including chemotherapy and total parenteral nutrition

Adjust dosages of medications based on decreased renal clearances including antibiotics such as Vancomycin,

Tobramycin, and Gentamicin

Provide patient assessment for indications on anticoagulant therapy and International Normalized Ratio (INR) range and

values as well as identifying signs and symptoms of thrombosis or serious bleeding

CVS Caremark Mail Order Pharmacy November 2011 October 2012

Prescription Verification/Entry: enter prescriptions and maintain a quota of 90 prescriptions per hour

Tech Assist: perform the final verification for missing or incomplete information from the prescription order with other

healthcare professionals (ex. Nurse or doctor)

Screen prescription orders for drug–drug interactions, high dosages, drug disease interactions

North Central Baptist Hospital July 2010 November 2011

Centralized Order Entry for all hospitals within Baptist Health System

Rotation throughout centralized IV room located at North Central Baptist Hospital

Provided assistance as a staff pharmacist at St. Luke’s Baptist Hospital when needed

Interpret and transcribe medication orders to computerized patient medication profiles

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Adjust dosages of medications based on decreased renal clearances

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Utilize principles of drug dosing in pediatric and neonatal patients

Provide clinical consultations of cost effective therapeutic alternatives to medical staff

Walgreens May 2007 July 2010

Performed drug utilization review of medications to determine effectiveness, potential dangers, and made

recommendations to doctors, nurses, and other medical personnel related to drug therapy

Provided anticoagulation education and counseling to patients including drug interactions, diet, herbal supplements,

over the counter medications and assessed medication compliance, as well as patient’s level of understanding of therapy

Implemented workflow procedures and assessed inventory of drugs on hand to maximize efficiency

Compounded extemporaneous medications

Education

Texas Southern University

Doctor of Pharmacy (Pharm D), graduated Summa Cum Lade

Houston Community College

Associate Degree in Science

Clerkship Rotations

Healix/Metropolitan Infectious Disease

Compounded saline and heparin bags for catheter care and medications in disposable elastomeric pumps using aseptic

technique under horizontal laminar hood

Research/Texas Southern University

Presented preliminary study results of research project in poster session at ASHP mid year

Conclusion: Dissolution results were more variable in sustained release Niacin products than flush free Niacin. However,

both formulations were proven to have erratic percentages of Niacin released.

Drug Information/Bentaub Hospital

Answered calls from medical staff within the Harris County Hospital District and satellite pharmacies for FCC (Formulary

Command Center) approvals on restricted medications according to pharmacy and therapeutics committee criteria

Critiqued and presented weekly journal club drug literature evaluations on clinical trials

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