Information Technology Software
Resume:
Sand Springs, OK *****
********.******@*******.***
Jonathan Lundin
INFORMATION TECHNOLOGY SPECIALIST
SUMMARY
Information technology professional with six years of experience in project management, network/system administration,
root cause analysis, and training. Majoring in information assurance and forensics at OSU-Okmulgee.
PROFESSIONAL EXPERIENCE
TULSA CITY-COUNTY LIBRARY
IT Specialist (April 2007 – present): Provide end-user support in help desk environment. Respond to trouble tickets across
a 26-location enterprise. Administrate multiple systems including network video surveillance. Troubleshoot and resolve
tier 1-3 network/system issues. Train staff in use of software and hardware. Create documentation for internal and external
consumption.
Managed enterprise-wide network video surveillance project. Assumed primary control of troubled analog
platform in 2007; stabilized outdated or failing servers while planning migration to IP camera solution. Over a
three year period, transitioned surveillance infrastructure from per-branch thirteen-server, 133-camera system
to centralized three-server, 221-camera system. Expanded coverage from thirteen locations to twenty-five
locations. Significantly improved reliability of infrastructure, directly assisting in conflict resolution, asset
recovery and litigation.
Daily administration of multiple Cisco Video Surveillance servers on Linux platform. Perform regular
maintenance including patching, troubleshooting and routine backups. Maintain archival integrity in
compliance with best information assurance practices. Resolve hardware and software issues, coordinating
with vendor as necessary. Maintain and troubleshoot network infrastructure and end devices. Train end users
in operation of camera software. Procure equipment on annual basis.
Administrate Numara Footprints trouble ticket software for multiple internal support services including IT
Help Desk, Maintenance Department, and Public Relations Office.
Assist network administrator in installation and troubleshooting of Cisco VoIP telephony system and creation
of accurate network diagrams.
Primary team member in enterprise-wide hardware deployments including computers, wireless access points,
printers, and specialized peripherals; assist client-server specialist in creation and distribution of images and
rapid install packages during remote and on-site software deployments.
Maintain and troubleshoot various specialty systems including customer database computers, LED message
boards, ADA-compliant accessibility computers, and ArcGIS platforms.
PROFESSIONAL EXPERIENCE (CONTINUED)
Primary liaison for several key vendors including 3M; IT representative on multiple internal committees and
working groups.
Mentor new specialists and interns in production environment. Train in specific use of technologies as well as
policies and procedures.
Manage biannual surplus inventory project. Dispose of end-of-life-cycle equipment in environmentally
conscious way. Sanitize data drives in accordance with Department of Defense standards.
Train and educate internal customers in both formal and informal settings. Assist in management of ‘PC Pro’
program to provide additional training to tech-savvy staff members, including creation of lesson plans and
other documentation for annual PC Pro boot camp.
Circulation Clerk (November 2001-March 2007): Checked in, checked out library materials to customers. Created,
maintained, renewed and deleted customer records. Shelved materials according to library standards. Provided phone
support for customers on issues related to circulation.
EDUCATION AND PROFESSIONAL CREDENTIALS
Industry Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Entry Networking Technician
(CCENT), CompTIA Security+, CompTIA A+
Higher Education: OSU-Okmulgee: Associate in Applied Science, Information Technologies in August 2013
Bachelor of Technology, Information Technology in April 2015
Other Certifications: HDI Support Analyst, Dell-Certified Repair Technician
Professional Affiliations: Help Desk Institute
TECHNICAL SKILLS SUMMARY
Platforms: SUSE Linux, Ubuntu Linux, Windows NT/XP/7, Windows Server 2008
Networking: TCP/IPv4, IPv6, Cisco IOS, OSPF, EIGRP, RIPv2, BGP, Frame Relay, NAT, ACLs, RSTP/PVST+, VLANs,
VTP, Cisco 2811 routers, Catalyst 2960 switches
Software/Other: SolarWinds, Altiris, Microsoft Office, Visio, Visual Studio, T-SQL, C#, scripting
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