Customer Service Project Manager
Resume:
Jerry Sullivan
** ***** ****. ********** ****, NY 11762
www.linkedin.com/in/sullivanjerry
Summary
Strong analysis and process skills in Systems Development Life Cycle (SDLC). Excellent
skills for problem analysis, problem-solving. Self motivated with strong interpersonal skills.
Good team player with strong organizational skills. Resourceful in maximizing system
resources, confident in setting and achieving goals, works well under deadline, committed to
excellence in customer service and satisfaction.
Specialities:
i5/OS, RPGIII, RPG IV, RPG ILE, Free Form RPG, Embedded SQL, SQL/400, SDA, SEU, DDS, Query, Hawkeye,
Pansophic, Extend Menu Systems.
Consulting Experience
Cycle Computer Consulting, Glen Cove, NY
Consultant – 2005 Various RPG II projects - Part Time
Thomson Industries, Port Washington, NY
Consultant – 1999 Various RPG II projects while Company transitioned to SAP application.
Experience
NBTY, Inc. Bohemia, NY (July 2009- December 2012)
Programmer/Analyst - Manufacturing, Distribution and Procurement applications.
SDLC development for automation of:
file updates of pallet locations for packaging components pull-downs;
email alerts for: cubic volume and weight of new products;
batches that are past ship date;
purchase orders where changes in expected date exceeds more than one week in the future,
impacting scheduling of manufacturing, packaging and, order picking.
Enhancement of existing applications for:
recipe development revisions;
international packaging specifications;
revision of forms used in QA for: Manufacturing and packaging processes.
Maintained Company’s various menu systems.
Tender Loving Care, Inc., Lake Success, NY (February 1988 – July 2008)
Application Support Manager – 2005 – 2008
Supervised 3 team members who provide assistance to customers in the use of McKesson Healthcare
software applications and resolve user problems via telephone or, email. Documented all calls and
emails and follow up in Lotus Notes custom database application. Provided training materials for team
members, and customers.
Jerry Sullivan
21 Block Blvd. Massapequa Park, NY 11762
www.linkedin.com/in/sullivanjerry
Tender Loving Care, Inc. (continued)
Project Manager - 1999 - 2005
Completed Y2K mandated changes. Maintained existing applications for access to database for legal
and governmental inquiries. Created interfaces to external A/R collection agency, and financial
backer. Created new W2 process for ADP Printing services, using Lawson Payroll database.
Internal Consultant/Business Analyst – 1996 to 1999
Re-engineered applications in the areas of: database redesign, year 2000 compliance, user-maintained control variables,
multi-platform processing, on demand reporting. Completed Accounts Receivable reporting overhaul. Completed billing
system overhaul involving a mixture of AS400, sequel server (outsourced) and imaging processing (outsourced) solutions,
which is saving $ .5 million in operating costs. Designed data conversion process from in-house designed database files to
McKesson Healthcare Application tables.
Programming Manager 1994-1996
Lead an eight member team thorough maintenance and life cycle development of applications in :
Accounts Receivable; Accounts Payable; General ledger; management reporting systems; Payroll;
customer service evaluation reporting system; interfacing between software packages.
Promoted to Senior Programmer/Analyst in 1992.
Awards:
Received Employee of the Month award in October 1993.
Recognized for contribution related to corporate office relocation - January 1995.
Recognition by senior management for continuing, “to support and get the job done” - June, 1997
Recognized for “Beyond excellence in service and Teamwork” award program – November 2007
Quality Care, Inc., Rockville Centre, NY-
Lead Programmer Analyst- January 1985 to February 1988
Promoted from Programmer analyst in 1987 and from Programmer trainee in 1986.
EDUCATION
System iNetwork e-learning courses
ILE for RPG Programmers – Introduction and Intermediate
Advanced Database Techniques
SQL for iSeries Developers – Introduction and Intermediate
Grumman Data Systems Institute
Woodbury, NY
Certificate in Computer Programming
Long Island University- C.W. Post Campus
Brookville, NY
Bachelor of Science -Business Management
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