Customer Service Sales
Resume:
dwight Wilson
WINTER SPRINGS, FL. 32708
**************@*****.***
PROFESSIONAL EXPERIENCE:
TELETECH, At-Home
Sept 2012 - Jan 2013 (seasonal)
Customer Service Representative
. Answer inbound calls from customers for post purchase support
. Provide sales support
WINDSTREAM COMMUNICATIONS, Maitland, Florida
July 2011 - present
Enterprise Data Technician
. Troubleshoot Windstream Business Data products and services
Perform diagnostic and monitoring functions to identify points of failure
and resolve in a timely manner or coordinate with internal departments or
external vendors for resolution
. Answer incoming calls from field techs, vendors, and carriers and
provide support
. Report on network failures and inform Network Operations to facilitate
resolution
. Operate various database diagnostic systems (MSS, Clarify, Footprints,
Remedy)
. Testing & resolving facility (transport*) related troubles *(T1,
Multi-link, DS3+, Ethernet, & MetroE)
STOPS ENTERPRISES LLC, Titusville, Florida
Mar 2011 - July 2011
Scheduler:
. Responsible for contacting vendors to arrange transportation needs
. Build client relationships, conduct research and resolve client
concerns
Client Relations Specialist:
. Accept incoming calls requesting transportation arrangements
. Manage and maintain solid client relationships by handling questions
and concerns with speed and professionalism
. Use research skills to troubleshoot client problems
. Demonstrates excellent verbal and written communication skills with
employees and clients at all levels
EQUITY TRUST COMPANY, Berea, Ohio
June 2010 - Dec. 2010
Client Services Representative:
. Provided education and assistance in understanding various IRS codes,
rules and regulations
. Educated and assisted clients on various IRA options and rules
. Assisted clients with completing and submitting documents, and
performing transactions
SHERWIN-WILLIAMS, Cleveland, Ohio
April 2010 - June 2010 (part time)
Operations Helpdesk Analyst:
. Provided application-processing support for all Divisions within the
Sherwin Williams Company
. Provided analysis and resolutions for issues with associated
applications, interfaces, hardware, software, security, password and
system failures
. Provided basic hardware and software troubleshooting, over-the phone
support
. Monitored MVS batch processing requirements and resolved batch-
processing problems
. Monitored physical plant activity within data centers
. Provided excellent customer service and maintained detailed call logs
when working with customers
. Quickly learned and understood new software
COX COMMUNICATIONS, Parma, Ohio
Aug. 2008 - Jan. 2010
Technical Support Representative:
. Responsible for the resolution of IT Related issues including, but not
limited to analog and digital broadcast devices, high speed internet
connectivity and VOIP.
. Developed and maintained troubleshooting techniques to enable proper
steps for resolving computer related issues.
. Documented and educated end users on procedures for maintaining
computers and video devices.
. Installed and configured modems, routers, etc for the proper network
communication.
. Effectively used troubleshooting tools such as EdgeHealth, Polaris,
DART and proprietary databases.
NATIONAL CITY BANK, Cleveland, Ohio
Jan. 2008 - July 2008
Help Desk Analyst (Contractor)
. Provided technical assistance and support to company employees
. Provided analysis and resolutions for issues with associated
applications, interfaces, hardware, software, security, password and
system failures
. Maintained employee access to distributed systems and network
mainframes
. Documented and educated employees on use of desktop and laptop systems
NESTLE, Solon, Ohio
July 2007- Dec 2007
Microbiology Technician (Contractor)
. Pulled and prepared food samples for testing
. Prepared various medium for pathogen testing
. Set up and performed pathogen tests
. Stocked and maintained lab/supplies
WACKER POLYMER SYSTEMS, Adrian, Michigan
Mar 2005 - July 2006
Chemist:
. Supported Sales and R&D by developing, optimizing and evaluating
products for the construction market, with emphasis on cementitious
products and their respective additives
. Accurately recorded data; interpreted and reported results
. Technical customer support and service
DEGUSSA CONSTRUCTION CHEMICALS, Beachwood, Ohio
Aug. 1998 - Feb 2005
Senior Technician:
. Supported Sales, R&D, and Technical Service by optimizing and
evaluating products for the construction market, with emphasis on
cementitious products and their respective additives
. Recorded, interpreted, and report results
. Technical customer support and service
EDUCATION:
MICROSOFT A+ Certified 2008
OHIO UNIVERSITY 1988 - 1990
Major: Industrial Technology
Played varsity football
SHAW HIGH SCHOOL 1984-1988
Honors Academics College Prep
Member of Upward Bound, Career Beginnings and varsity football
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