Yousef Amin

**** ***** ********* ****** ********* #25

San Diego, CA 92114

404-***-****

ab9j66@r.postjobfree.com

objective

Network Administrator or Help Desk/Customer Support position in the I.T.

field utilizing excellence in networking skills to ensure company's

objectives are met.

qualification summary

Ten years experience in Technical Support, with high Customer satisfaction

of support on:

.Earthlink Dialup/DSL Software . DSL, Cable and Satellite

.Home Network . Client Mail Programs

. Norton Antivirus . Internet Security

.Firewall Installation .Windows and Macintosh Support

selected accomplishments

1 Received EarthLink Skilled Specialist Customer Satisfaction Award,

May 2005.

2 Nominated to be EarthLink Technical Support Skilled Specialist and

Level 3 Tech Support to handle executive escalations.

3 Tested and proved overall difference and compatibility between

EarthLink Spyware Blocker and Microsoft Anti-Spyware.

Experience

Adecco Engineering and Tech, San Diego, CA 2011-2012

Field Technician/Medical Equipment Quality Inspector

Comcast Internet/cable -- Atlanta, GA 2005-2009

Technical Support Specialist/Sales and Customer Service

EarthLink - Atlanta, GA 2001-2005

Level 3 Technical Customer Support Representative

General Technical Support

Broadband Installation Care

TAC STAFFING Company - Atlanta, GA 2000-2001

Technical Support

Education

North City Campus Web Server Maintenance Security San Diego, CA 92123

2013

Educational Cultural Complex CCNAS San Diego, CA 92114,

2012

Educational Cultural Complex CCNA1/2/3/4/ San Diego, CA 92114,

2011

Educational Cultural Complex - A+ - San Diego CA 92114,

2009

BSC - Civil Engineering - Somali National University - Mogadishu, Somalia,

1990

Speak and write English, Brava, Somali, Swahili and not fluent in Arabic

and Italian

TECHNICAL SKILLS

.VMware/Virtualbox .RAID/SAN/NAS

.Linux Fedora/Ubuntu .Oracle Database Express Edition

.TCP/IP NT 4.0 .Win7 /98/XP/Vista & Mac10x

.Project Management .Ethernet, Switches, Routers, VPN

.DNS, DHCP, NAT. .Firewall and VLAN Administration.

.Windows Server 2008R2. . .HTML / PHP

VOLUNTEER WORK EXPRIENCE

Somali-Brava & Hinterland - Clarkston, GA Secretarial and Case Manager

2001-2005

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