Customer Service Sales
Resume:
Brian William GamblE
** *** ******** ** *** * . norwich ct 06360
Phone: 860-***-**** . E-mail: ************@*****.***
Summary of Qualifications
Able to communicate effectively and establish rapport with individuals
from diverse backgrounds.
Cheerful and helpful with customers and colleagues.
A quick learner who enjoys keeping current with new developments.
Technology Proficiency: Microsoft Office Word and PowerPoint, Outlook,
and Internet Explorer.
People Person with great social skills
Core Skills
Detail-Oriented Creative Reliable Personable
Problem Solver Positive Attitude Customer Focused Self Motivated
Relevant Experience
Starrwood Deli Manager
January 2011- July 2013
Customer service
QFO (Quality Food Official)
Directed employees on tasks through out the day/week
Handled food
Encouraged customers to buy more "Up Sell"
Scheduled employees
Took care of ordering product
Prepared foods
Prepared uncooked chickens for the rotisserie
Cook different types of food
Dunkin Donuts Shift Leader
March 2010- March 2011
Customer service
Directed employees on tasks through out the day
Serviced all machines on a daily basics
Handled food
Encouraged customers to buy more "Up Sell"
CCAR Volunteer
September 2009 - 2010
Responsible for Front Desk duties, including: assisting with client's
needs, answering of phones, stocking inventory, maintenance of office
area
Telephone Recovery Support
Drug and Alcohol Peer Mentor
April 2007 - September 2009
Facilitated group discussions for Tier 2 and Intensive Aftercare Drug
programs
Supported staff with: filing, typing, data entry, basic clerical duties
Assisted clients with assigned group work
Organized and lead group discussions
Transitional Tutor
June 2005 - April 2007
Tutored multicultural participants on transitional services and prepared
informational packets
Provided resources on education, health, family, veterans, and general
information
Supported staff with: filing, typing, data entry, basic clerical duties
Developed and improved filing procedures
Maintenance Worker
July 2002 - November 2004
Responsible for maintaining facility including: office cleaning,
sanitizing of bathrooms, window washing and floor care
Performed all duties in a timely and efficient manner
Retail Associate
September 2001 - December 2001
Provided excellent customer service in a professional and timely manner
Assisted customers during the sales process
Maintained stock inventory and appearance of sales floor
Education
Quinebaug Valley Community College
Major:Business Administration Management
Applied Management Certificate GPA 3.4
Completed
ServSafe
Food certified
Date of examination 02/21/2012
Date of expiration 02/21/2017
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