Customer Service Sales

JOHNARES TURNER

**** ********** ****, ******, ***** 75232

Home: 214-***-**** - Cell: 903-***-**** : **************@*****.***

Career Overview

Personable and responsible Cashier with 7+ years in retail and customer service. Solid team player with upbeat,

positive attitude.

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills

and telephone etiquette.

Adaptable Worker with extensive experience in material handling, inspections and shipping and receiving.

Focused on continual process improvement and cost reduction.

Core Strengths

Shipping and receiving HAZMAT training Results-oriented Conflict resolution

proficiency Strong

Basic math skills Multi-tasker Safety-conscious

problem solving ability

Packing and scanning orders

High customer service

standards Active listening

skills

Sharp problem solver

Inventory control

familiarity Customer

service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Managed call flow with up to calls in queue

Work Experience

Customer Service Call Center

September 2012 to April 2013

PFS Web Dallas, TX

Made reasonable procedure exceptions to accommodate unusual customer requests.

Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed

highly empathetic client relationships and earned reputation for exceeding sales goals. Increased territory

sales by surpassing monthly goal of $ 2000.

Processed orders for customers.

Increased sales by by upselling merchandise.

Warehouse

July 2011 to July 2012

AAON Dallas, TX

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines.

Removed pallets, freezer boxes and damaged products from returning trailers.

Assembled product containers and crates.

Cleared damaged items and loaded freight.

Evaluated and reconfigured systems to support customer service and operational goals.

Customer Service Representative

September 2009 to September 2010

Convergys Longview, TX

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Properly directed inbound calls in phone queues to improve call flow.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Cashier/Assistant Manager

January 2001 to July 2007

jumbos burgers Dallas, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Organized weekly sales reports for the sales department to track product success.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Compiled weekly monetary reports and records for store managers.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer

service.

Accurately logged all daily shipping and receiving orders.

Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.

Educational Background

HIGH SCHOOL : 2007

South Oak Cliff Dallas, Texas, USA

Want to Continuing education in IT Field

Contact this candidate