Customer Service Sales

Lorraine McCray

**************@***.***

Mobile: 773-***-****

**** ********* ******

Chicago, IL 60644

-

OBJECTIVE: Seeking a full time position that allows growth within the

company.

WORK EXPERIENCE:

Hysite, Telemarketing, Westchester,IL (2011 - 2013)

Making outbound calls and answering inbound calls.

Enter information in computer system.

Meet daily quota.

-

Select Staffing Temp. Agency, Anaheim CA, Home Service Specialist ll,

Rollingmeadows,IL (2008 - 2010)

Reviewed mortgage files for accuracy and completeness.

Responsible for opening and disclosing FHA, VA,& Conventional loan

files for national opening group.

Printed and sent disclosure package to borrowers ect.

Responsible for HVCC complianace.

Processed file cancellation/denial requests and sent Notice of Action

letters to borrowers.

Obtained FHA/VA case #s and CAIVERS.

Responsible for training employes,ect

-

Advocate Financial Services, Mortgage Loan Processor, Chicago, IL

(2001 - 2007)

Processed mortgage applications utilizing Point (Calyx) mortgage

software.

Ordered credit reports, titles, appraisals and all verifications in a

timely manner.

Obtained supporting documentation from borrowers as required.

Evaluated borrowers' credit, income and assets to determine eligibility

for available mortgage products.

Assembled and submitted mortgage application packages to lenders for

approval.

Gathered and submitted conditions as needed.

Scheduled closings, ordered closing documents and ensured compliance

with state and federal regulations.

Maintained working knowledge of mortgage products, procedures, policies

and rates, etc.

-

Apollo Custom Builders, Inc., Sales / Telemarketing, Chicago, IL (1999

- 2001)

Generated sales leads for this construction company.

Responsible for supervising telemarketers.

Answered incoming calls in a professional and friendly manner, and

directed them to the appropriate recipients.

Scheduled client appointments.

Greeted and assisted all visitors in a professional and courteous

manner, and quickly established rapport while maintaining efficiency.

Performed data entry, etc.

-

-

SKILLS:

Customer Service; Data Entry; Iportal ; Word ; Lotus Notes and Outlook;

Operate all Office Machines; AS400; Fha Connection;

-

EDUCATION:

Jefferson High School

-

Malcom X College

-

- PERSONAL QUALIFIDedicated, dependable, professional, ambitious and

self motivated. I PERSONAL QUALIFICATION

PERSONAL QUALIFICATION

Dedicated, dependable, professional, ambitious and self motivated.

Excellent communication skills and

customer service oriented, interact with people very well .

Referrals provided upon request.

Contact this candidate