Insurance System
Resume:
Ann M. Bednarek
Westbrook, CT **498
***********@***.***
Personal Overview
Business Consultant/Analyst with extensive experience and knowledge within the Commercial
and Personal Lines Insurance industry. Excellent analytical and problem solving skills along with
the ability to effectively communicate in a customer focused environment. Strengths include
leadership, research, reporting, excellent communication, testing, problem solving, financial
accounting, training, consulting, negotiation and business/technical specification development.
BA Technical Skills: Analytical Skills, Business Process Mapping, Documentation, Facilitation, Analysis, Interviews,
Brainstorming, Requirements Workshops, Microsoft Suite, Project Life Cycle, Document Forms, Test Planning, Test
Creation/Execution, SQL Navigator, Use Cases.
BA Artifacts Expertise: Business Requirements Document, Change Control, Defect Logs, Functional
Specifications, Gap Analysis, Lessons Learned, Meeting Agendas, Meeting Minutes, Post Implementation Reviews,
Quality Reviews, Reverse Engineering Documentation, Testing Strategy, Unit/Functional/User Test Cases.
BA Soft Skills Expertise: Adaptability, Collaboration, Communication, Continuous Improvement, Critical Thinking,
Decision Making, Effective Listener, Handles Complexities, Influencing, Leadership, Manages Detail, Customer Skills,
Multi Tasker, Project Management, Problem Solving, Strong Client Relationships, Takes Initiative, Teamwork, Time
Management, Writing Skills
Work Experience
July 2012 – December 2012 ~ CORPORATE IT, Farmington CT
Business Analyst - Contractor at One Beacon Professional Insurance
Defined business and system requirements for product and operational enhancements
Assisted with estimation and prioritization of work
Supported Test planning and reviewed the system functionality and capabilities for each release.
Lead analyst for the company underwriting insurance application P&C maintenance system.
Coordinated spec walkthru’s/testing with offshore staff.
June 2010 – March 2012 ~ AIX GROUP, Windsor CT
Business Analyst:
• Worked with system vendor (Cover-All Technologies Inc) to enhance and document requirements,
problems and solutions for a web based application (MIC –My Insurance Center).
• Worked with senior management to develop requirements for new system components for Workers
Comp, Automobile, General Liability, and Property.
• Tested and reviewed the system functionality and capabilities for each release.
• Reviewed and developed recommendations for enhancements to the system, documented changes
in procedure and work flows.
• Assisted raters and other system users in system functionally and capabilities.
• Provided Technical Help Desk Support for End users for front end system.
July 2006 – June 2010 ~ HARTFORD INSURANCE GROUP, Hartford CT
IT Business Consultant:
• Performed production support and invest project business requirements development for a web
based application (ICON).
• Worked closely with business customers to understand and document discretionary and non-
discretionary business requirements.
• Developed formal business and technical specifications.
• Participated in the scoring of work requests, for small to medium sized projects.
• Participated in the development of work estimates and project plans, including cross platform
production support prioritization process.
• Modified existing SQL queries to produce reports for Management
• Worked with offshore staff on data warehousing extractions
• Developed and executed unit test plans.
• Participated in bi-weekly status meetings with off shore staff via tele conference.
October 2005- July 2006 ~ HARTFORD TECHNOLOGY SERVICES COMPANY (HTSC) at The
Hartford, Hartford CT
Business Consultant – Contractor at Trumbull Services
• Administrator for Performance Monitoring Application.
• Administrator between the company and client for software programs, maintainer for system and staff
for Trumbull Help Desk. Point of contact between company and client.
• SME on Subrosource product which included error resolution, system performance, and password
resets.
• Writer of training materials for Subrosource product.
• Executed daily production jobs for various clients.
• Conducted and maintained daily production status meetings with off shore staff via tele conference.
• Documented work flows.
February 2004- October 2005 ~ INSURITY INC, Hartford CT
Business Systems Analyst:
• Analyzed and designed system specifications for information systems solutions that address
business requirements, implementation requirements and test efforts.
• Gathered and documented client requirements, wrote business specifications, obtained sign off, and
documented and executed functional tests.
• Created test strategy, test plans evaluating results to ensure accuracy and quality of system changes.
• Worked as a liaison between the company and client to enhance communications regarding business
and technical requirements, due dates and resources.
September 2003- February 2004 ~ TCA CONSULTING GROUP INC, Glastonbury CT
Senior Business Analyst - Contractor at The Hartford Insurance Group
• Documented the current process/workflow and analyzed the new process/workflow to enhance the
Commercial Lines Actuarial Business Knowledge Facility (BKF) to provide Earned Exposure on Exposure Year
basis for the General Liability, Property, and Business Owners LOB. Tasks included researching quality and
usability of GL, Property, and Business Owners data elements within the BKF as well as documentation of
business requirements.
October 1978- May 2003 ~ HARTFORD INSURANCE GROUP, Hartford, CT
Data Consultant/Business Analyst – Commercial Lines/Personal Lines/Workers Comp Reported
researched and analyzed premium and loss statistical data for Personal and Commercial Lines of Property.
Developed specifications for business area reports, communicated needs to programmers, tested systems,
and implemented reports which were used by internal business areas (CLA), Hartford Specialty, Actuarial staff
and outside Statistical Bureaus. Worked with both automated – CLA and manual systems.
• Recipient of the Hartford Experience Recognition Award (four times)
• Researched, identified and implemented a new software system – POLK to resolve mismatch
VIN/Registration numbers which eliminated costly work redundancies and fines.
• Initiated, designed and implemented an automated system for producer codes which completely
eliminated errors and costly penalties.
• Consistently provided solutions to increasingly complex business problems by implementing
program or procedure changes, avoiding duplication of effort by field office personnel.
• Played an essential role in modifying the Commercial Automated System that led to an increase in
operational efficiency, restructured workflow, and eliminated duplication of data reporting.
• Partnered with multiple departments (i.e. as spokesperson, technical expert), aimed at clarifying
work and timely completion.
• Trained and provided on going consulting to field office personnel resolving errors on a new software
product which substantially reduced the amount of fines.
• Performed quarterly financial reconciliation’s and created statements via Excel verifying within 5%
accuracy the state of Massachusetts data to company book figures. Work also included special calls for the
Commercial Line of business to various states
• Provided on going statistical consulting expertise to internal – Underwriting, Actuarial and external –
PRC customers.
Education and Training
Accounting Degree Program, Manchester Community College, Manchester, CT
Professional Development
• Completed the B2T Training BA program thru Corporate Education at Hartford Insurance Group
• Project Management
Affiliations and Accomplishments
Community Service: Currently serving as President of The Grove Beach Association. Former president of the
Fire Department Ladies Auxiliary, past member East Windsor Town Committee, Planning & Zoning Board,
Board of Directors at New Directions, Board of Directors Condominium Association and Girl Scout Leader.
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