Management Customer Service

Christopher J. Ingraham

**** ******* ***

Bellevue, Nebraska 68147

Home: 910-***-****

**********@*******.***

EDUCATION:

Electronics Engineering Technology, 1990

ITT Technical Institute, Grand Rapids, Michigan

Semester Hours: 120

SKILLS SUMMARY:

Highly dedicated, talented and dependable Network Engineer with more than

20 years

of comprehensive telecommunications experience specializing in

configuration and troubleshooting of CISCO Nexus and Catalyst switches and

routers, LAN/WAN infrastructure, customer support, lifecycle and employee

management.

SYSTEMS EXPERIENCE

- NEXUS 2248/5548/7000 platforms

- CISCO 3750/6509 catalyst switches and 7204 routers

- IPv4/IPv6 addressing

- RSA Security Authentication

- Ciscoworks and Solarwinds network monitoring tools

- Cascade Pilot and Wireshark packet analyzers

- EMC SMARTS data center management software

- Multi Router Traffic Grapher (MRTG) monitoring tool

- Virtual Private Network

- Palo Alto and McAfee Sidewinder firewalls

- COMSEC Devices (KG-84, KG-250, KG-175, KIV-7)

- Tectia SSH Client

- Remote Desktop Protocol

- Remedy ticketing system

- Windows XP, Windows Vista, Windows 7 operating systems

- Microsoft Office Outlook, Word, Excel, Power Point

PROFESSIONAL EXPERIENCE:

Computer Science Corporation

United States Strategic Command (USSTRATCOM), Offutt AFB, Nebraska

December 2011 to Present

Network Engineer Tier III

Duties: Responsible for monitoring enterprise network status on a 24x7

basis and implementing escalation notification procedures. Responsible for

operating and administering complex network management tools and network

devices to include configuration, implementation, monitoring, and

maintenance of system baselines. Perform Tier II and Tier III

troubleshooting of network anomalies. Perform advanced Cisco switch and

router configurations. Administer Cisco high availability campus networks

to ensure availability meets performance thresholds. Plan and perform

installations and implementation of complex network capabilities. Perform

requirements analysis, functional analysis, and synthesis of network

requirements using Cisco and other vendor equipment/software. Analyze

network performance and configure network to maximize performance and meet

performance thresholds. Develop and perform disaster recovery procedures.

Perform required documentation control. Implement network security

procedures and mitigate network vulnerabilities. Manage COMSEC accounts,

key material and network encryption devices. Comprehensive experience with

Palo Alto and McAfee Sidewinder Firewalls, Bluecoat Proxy Server,

Ciscoworks, SMARTS, Network Analyzers, Domain Name Servers, Network

encryption devices, Multi Router Traffic Grapher, and Intrusion Protection

Systems. Perform and maintain network configuration management.

United States Army, Fort Bragg, North Carolina

December 2010 to October 2011

18th Airborne Corps G6 Information Systems Chief

Duties: I served as an Information Systems Chief and Budget Officer for the

18th Airborne Corps Task Force Bragg III G6 responsible for command,

control, communication, computers and information management (C4IM)

activities supporting worldwide full spectrum contingency operations for

the Senior Command and all TRA units. Assists the Corps G6 leadership in

identifying all budget requirements and funding constraints by working with

the 18th Airborne Corps G8 to fund contracts and purchase communications

equipment that would ensure the continuous and effective operation of the

Corps G6.

- Responsible for accountability and control of the $1.2M budget of the

18th Airborne Corps G6 staff section.

- Coordinated the funding for Purchase Requests, Travel, and Government

Purchase Card (GPC) for the section and conducted a weekly status of

funds update to the Senior Leadership.

- Conducted training for subordinate units on General Fund Enterprise

Business System (GFEBS), Army Knowledge Management (AKM) Goal 1

waivers, and Wide Area Workflow (WAWF) databases. I also was the

primary 18th Airborne Corps Alternate Smart Card Login (ASCL) Trusted

Agent.

- Created databases using Microsoft Office tools to maintain

accountability of Home Station Training (HST) and Overseas

Contingency Operations (OCO) Purchase Requests.

- Responsible for developing the first Budget Section Standard

Operating Procedure (SOP) and Continuity Book.

United States Army, Fort Bragg, North Carolina

November 2008 to December 2010

82nd Airborne Division G6 Information Systems Chief

Duties: I served as the Information Systems Chief of an Airborne Infantry

Division Automation Management Office (DAMO) while deployed for Operation

Enduring Freedom X and stateside missions. Responsible for the health,

welfare and professional development of 30 Soldiers, Sailors, Airmen, and

Civilian Contractors deployed to Afghanistan in support of OEF.

- Responsible for the accountability, operation and maintenance of data

processing equipment and software valued over $10,000,000.

- Managed Active Directory of the AFGHAN Domain providing NIPR, SIPR,

and Coalition network connectivity to over 8,500 users throughout

Eastern Afghanistan.

- Acted as System Administrator for 108 Cisco servers, routers,

switches, and network storage devices.

- Using VMware and Cisco R610/R710 Servers consolidated 25 servers

saving valuable server room space, power and A/C requirements.

- Led the completion of 150 Remedy tickets per day including remote

access, telephone, and customer desk side assistance.

- Added users to Adobe Connect and Sharepoint portal, added permissions

to groups to modify and HOST sessions; access to read/write folders

on share drives.

- Responsible for planning and executing the migration of the 82nd

Airborne Division Staff Sections and 4 Brigade Combat Teams from

Windows XP to Windows Vista, approximately 15,000 desktop and

laptops.

- Managed the lifecycle management of all Automation Data Processing

and Network Connectivity equipment supporting Combined Joint Task

Force (CJTF) in Eastern Afghanistan.

United States Army, Naples, Italy

May 2007 to November 2008

2nd NATO Signal Battalion Chief Information Management Officer

Duties: I served as the Chief Information Management Officer for the Allied

Forces South Command in Naples, Italy utilized as the command focal point

to expand existing computer infrastructure, evaluate, assess and analyze

needs, activate automation improvements and enhancements for current/future

COTS systems and DoD systems. I was the Information Assurance (IA) Officer

that enforced regulations and policies.

- Led critical IA vulnerability assessment updates to over 100

computers within 48 hours of notification using Update Expert.

- Identified and resolved a critical agency disaster recovery

deficiency. I established and implemented a backup solution for the

agency that increased fault tolerance by 100%.

- Developed Continuity of Operations Plan (COOP), standard operating

procedures and a life cycle management program which increased

integrity, availability and production for the division.

- Ensured compliance with directives and polices on Operations Security

(OPSEC), Signal Security (SIGSEC), Communications Security (COMSEC)

and physical security that led to zero deficiencies reported during

tenure.

- Briefed staff and trained personnel on IT topics such as Information

Assurance, Microsoft Office Tools, Public Key Infrastructure (PKI),

and Common Access Card (CAC).

- Managed the agencies Active Directory (AD) Organizational Units (OU)

structure for over 130 user and 150 pieces of automation equipment.

- Developed new IT policies, managed Projects and displays the ability

to write clear and concise documentation.

- Demonstrated the capacity to evaluate and implement innovative

emerging technologies and trends making recommendations and policy

changes for senior management and other business related customers.

- Streamlined configuration management policies and procedures and

increased lifecycle compliance by 50% by identifying short and long-

term needs for future procurements.

- Consistently utilized leadership skills to provide outstanding

customer service and resolved all employee conflicts in a timely

manner.

United States Army, Pentagon, Washington DC

May 2004 to May 2007

Joint Staff Support Center Communications Watch Office Team Supervisor

Duties: I served as the National Military Command Center (NMCC)

Communications Watch Office Team Supervisor on an Operations Team in a

nominative/selectively manned Joint Organization.

- Responsible for monitoring, maintaining, and training over 80 nuclear

and non-nuclear Command, Control, Communications, and Computer (C4)

Systems valued at $100 million dollars supporting the President,

Secretary of Defense (SECDEF), Chairman of the Joint Chiefs of Staff

(CJCS), the Deputy Director of Operations (DDO), and the NMCC on a

24x7 basis.

- Responsible for performing database maintenance on real-time

situational awareness systems with 99% system reliability.

- Monitored weekly, monthly, and quarterly COMSEC keying and

destruction on all Joint Staff radio and secure telephone circuits.

- Trained all Ops Team members on complex network architecture,

operating systems, and software applications.

- Technical expertise led Ops Team to 3 consecutive "Outstanding"

ratings during the Joint Staff Nuclear Staff Assessment Visit.

United States Army, Fort Gordon, Georgia

December 1999 to May 2004

Regimental Noncommissioned Officer Academy Advanced Leader Course Senior

Instructor/Writer

Duties: As the Regimental Noncommissioned Officer Academy (RNCOA) Advanced

Leaders Course Senior Instructor/Writer I was responsible for the

instruction and coordination of two Signal Military Occupational

Specialties.

- Provided developmental counseling, tactical and technical instruction

for approximately 400 Soldiers attending the Advanced Leaders Course

annually.

- Supervised the administration of written and practical examinations

that concentrate on communication skills, leadership, and training

management.

- Spearheaded the implementation of Cisco Academy into the Regimental

Noncommissioned Officer Academy.

- Selected to attend the Critical Task Site Selection Board to

determine the annexes taught at the Signal Regimental Noncommissioned

Officer Academy.

Certification and Training:

Certification - Security +

Training - Cisco Academy

Training - Cisco Nexus Switch and Router

Training - IPv6 Addressing

Training - RSA Security Authentication

Training - Solarwinds Administration

Training - Telecommunications Operator/Maintainer Course 25B

Training - Senior Leaders Course, Advanced Leaders Course, Warrior Leaders

Course

Training - Total Army Instructors Course

Training - US Army Recruiters Course

Awards:

Award - Bronze Star Medal

Award - Defense Meritorious Service Medal

Award - Meritorious Service Medal (2nd Award)

Award - Joint Service Commendation Medal

Award - Army Commendation Medal (3rd Award)

Award - Joint Service Achievement Medal

Award - Army Achievement Medal

Other:

TS/SCI Security Clearance

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