Customer Service Maintenance

Shelly R. Hamilton

*** ******* **. ***.****@*****.*** Cell: 214-***-****

Lancaster, Texas 75146

Achievements

> Increased attendance and productivity 60% by implementing a reward

incentive program.

> Improved relationships between departments by coordinating events that

created cohesiveness, therefore, improving and increasing

communication and productivity.

Areas of Expertise

Management - staff of 10 Inventory Control Record Management

Conflict Resolution Departmental Budgets Purchasing & Supplies

Customer Service Relations Dispatching/Scheduling Administrative/General

Hazmat- Certified Logistics- office

Shipping/Receiving Employee Payroll

Professional Experience

Department of Defense, Dallas, Texas 08/1996 to Present

Production Controller

. Implements maintenance plans for immediate maintenance or maintenance

repair priorities for mission and non-missions.

. Prepare and manage departmental budgets, and confer with department

heads to coordinate warehouse activities, such as production, sales,

records control, or purchasing.

. Supervise the activities of 10 workers engaged in receiving, storing,

testing, and shipping equipment or materials.

. Interview, select, and train warehouse and supervisory personnel.

. Prepare or direct preparation of correspondence, reports, and

operations, maintenance, and safety manuals.

. Review invoices, work orders, consumption reports, or demand forecasts

to estimate peak delivery periods and to issue work assignments.

. Plan, develop and implements preliminary (advance) maintenance plans

for assigned weapon systems or schedules for immediate maintenance for

maintenance repair priorities, and warehouse safety and security

programs and activities.

. Conducts the control and dispatch of shop assignments, and monitors

progression of job completion

. Maintain visual aids depicting status of maintenance actions in

progress, availability and status of equipment or vehicles.

. Controls the maintenance communications and transportation systems to

provide for the effective transmission of information and movement of

equipment, material, and maintenance personnel.

. Screens incoming calls and visitors to perspective personnel and

departments.

. Performs a variety of administrative and technical duties which

includes on-the-job-training and oversight of completion of work

products.

. Input and receive data in the system, interface with other systems,

maintain various records and logs.

. Performs miscellaneous duties which include providing instructional

guidance to support staff on office procedures, assimilating and

summarizing information from files and documents.

. Provides guidance to office staff on established office procedures and

operational systems used in processing and maintaining records or

documents, reports, correspondence, related to the work of the office.

Education and Training

Military Training, Austin, Texas

Hazmat- Certificate 2010

South Oak Cliff High School, Dallas, Texas

Diploma

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