Customer Service Representative
Resume:
Amanda Ortiz
**** ******* *** #***, **** Beach, CA 90813
**.*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 8 years of successful customer service experience in
•
Profile
the Fashion Industry.
Recognized strengths in account maintenance, problem-solving
•
and trouble-shooting, sales staff support, and
planning/implementing proactive procedures.
1. Excellent working knowledge using Microsoft Office, AX,
Filemaker Pro, Business Objects, Active Live Chat, Full
Circle, GXS Catalogue, Blue Cherry, SPS Commerce,
Websphere, and Bartender.
2. Ability to train and motivate customer service employees.
3. Career minded individual, desiring a position that will
provide a challenging avenue.
4. Goal oriented, seeking to contribute to a company's growth
and profitability.
5. Adept written/verbal communicator.
•
Education
Scandalous School of Beauty Makeup Artistry Certification
•
Los Angeles, Ca 2008
1. St. Matthias High School High School Diploma Downey,
Ca 2001-2005
Employment
Junk Food Clothing, Los Angeles, Ca October 2012-
Present
Customer Service Representative
• Respond to telephone inquiries, providing
quality service to customers and associates
inquiring about the availability of products or
status of orders.
• Listen attentively to caller needs to ensure a
positive customer experience.
• Access inventory through Blue Cherry
system to look up product information and
availability.
• Strive for quick complaint resolution.
• Excel within a service-oriented company,
demonstrating a talent for communicating
effectively with customers from diverse
backgrounds.
American Apparel HQ, Los Angeles, Ca 2007-2011
Customer Service Representative/Data Entry
• Processing a high-volume of orders, which
involves obtaining information such as
product styles, color, quantities requested,
customer billing information and shipping
specifications
• Understanding customer needs and making
suggestions of styles that might be of interest
• Vast understanding of the American Apparel
products
• Communicating with various departments
throughout the company to ensure inventory
levels are sufficient
• Interfacing with prospective and current clients
to build and maintain long-term relationships
Crossroads Trading Company, Los Angeles, CA
2007 Buyer
• Maximized benefits to community, staff, and
company. Offered a unique retail experience
where shoppers could buy top-quality recycled
and new fashion as well as receive cash or
trade credit for items they sell to the store. I
was effective in communication, and displayed
excellence in customer service. I also
displayed environmental and social
responsibility which was key values to the
company's success.
Ann Taylor, Commerce, Ca 2005-2006
Sales Associate/Retail
• Secure company’s merchandise, increase sales
for company, operate register, manage paper
work, keep area clean, provide excellent
customer service, satisfy customer’s needs, and
represent company’s prestige.
Contact this candidate