Technician Software

Location:

Posted:

July 12, 2013

Carlos Guamán-Enriquez

************@*****.***

Hardware/Software Technician

Skilled Hardware/Software and Help Desk Technician with 2 years of experience providing PC and

Client/Server tech support for medium sized businesses. Experience diagnosing, troubleshooting and resolving

client issues with hardware maintenance, installations and upgrades. Experience using work order systems

and communicating effectively with technical and non-technical staff.

Qualifications & Education

A+ Certified Technician, 2013

Associates Degree in Computer Science & PC Support, Houston Community College, 2011

Certificate in English as a Second Language, Houston Community College, 2008

Hardware

Desktops and Laptops, Motherboards, Processors, Expansion Cards, RAM, Ethernet, Routers, Video & Sound

Cards, Disc Drives (DVD, CD, Blu-ray), Printers, Projectors

Operating Systems

Windows 8/7/VISTA/XP, DROID

Professional Experience

2011-2013 Hardware Software Technician/ Lab Assistant Houston, TX

Houston Community College Central Branch

Installed hardware, software and provided desktop support for over 2000 clients at the Houston

Community College Central Campus by phone or in person as needed to minimize downtime

Installed Windows using WDS

Created user accounts and migrated user profiles

Identified, isolated and repaired computer equipment showing wear and tear and conducted

preventative maintenance routines

Refreshed loaner laptops

Inventory and Storage

Utilized Remedy Support Ticket process for work orders

Basic network connectivity troubleshooting

1995-2006 Sargeant Ecuadorian Air Force Guayaquil, Ecuador

Compiled and produced monthly activity reports for Air Force Infantry School

Trained in parachuting, defensive driving, air defense systems

References Provided Upon Request