Office Technician
Resume:
Gwendolyn Richards
Queens, NY
**************@*****.***
Summary of Qualifications: Highly motivated self-starter CompTIA A+ certified professional seeking an
entry-level position in either a desktop support or helpdesk technician role. Recipient of the Dedication to
Succeed Award from World Wide Technology, Inc. Recognized for commitment to continuous improvement
alongside steadfast determination to overcome challenges.
Work Experience:
6/2013-Present New York Hall of Science - Corona, NY Information
Technology Intern
• Served as a Help Desk Technician, supporting 200 cross platform end users.
• Maintained and created technical documentation such as logs and inventories.
• Configured, installed, updated, troubleshoot and repaired and replaced computer systems,
and related peripherals.
• Assisted with deployment of Verizon Virtual Communications Express VOIP hosted
phone system, with 150 Polycom endpoints.
6/2008-3/2009 Delaware Valley Job Corps Center - Callicoon, NY
• Completed projects involving confidential information.
• Performed filing, data management, drafting and editing of short office memos.
• Maintained and organized office library, including cataloging, distribution, and record
keeping.
• Responsible for maintaining the office appearance, and assuring the office was stocked
with necessary tools for functionality while assisting with general office duties, such as
answering and directing phone calls, took messages, and operated office machines.
Education:
Ace Institute of Technology - Flushing, NY Expected Grad
Date: June, 2014
Major: LAN/WAN Administrator
June, 2013 NPower Technology Service Corps - Brooklyn, NY
• Comptia A+ Certification
• CISCO Networking Academy IT Essentials
January, 2013 Henkels & McCoy, Career Connections – Long Island City, NY
• Build to Keep - Basic Computer Assembly and Configuration Certification
• NCCER, Your Role in the Green Environment Certification (LEED Associate)
• Occupational Safety Health Association - 10 hr. Certification
• National Work Readiness Credential Certification
March, 2009 Delaware Valley Job Corps Center - Callicoon, NY
• ServSafe Employee Food Safety Training Certification
• General Equivalency Diploma (GED)
• American Hotel and Lodging Certification
• Microsoft Office Word (2003 & 2007) Certifications
Gwendolyn Richards
145-56 178th. Place
Queens, NY
**************@*****.***
Additional Information:
• Windows, OS X, iOS, and Android
• Functional LAN Troubleshooting
• Printer Support
• Google Apps, Microsoft Office 2011 & 2013, Libre Office, Adobe Photoshop, and Apple iMovie
• Twitter, Instagram, Skype, ooVoo, LinkedIn, Wordpress, Youtube, and Tumblr
• Basic Knowledge of US American Sign Language
Contact this candidate