Project Manager Sales

Lethie Purkey * Nova Place S. Charleston, WV *****

304-***-**** (cell)

********@*******.***

Summary

• 15+ years experience in project management, business analysis and training in the areas

of information technology and government.

• Extensive experience in the development of business and technical specifications, scope

documents, requirements and business needs analysis.

• Excellent communication skills, both written and verbal, throughout all levels of the

organization.

• Exceptional customer/vendor/people management skills.

• Excellent conflict resolution skills.

• Superior team building and team management skills.

• Comprehensive understanding of HIPAA Privacy and Security with better than average

understanding of Transactions and Code sets.

• Extensive experience managing multiple highly visible, multi-million dollar projects

concurrently.

• Excellent troubleshooter with proven problem-solving skills.

• Comprehensive experience in requirements gathering, GAP analysis, feasibility studies,

and risk management and mitigation.

• 15+ years experience with MS Office tools

Technical Skills

Methodologies: SDLC, PMBOK, UML, Scrum

Platforms/OS: Windows 95, 98, NT, 2000 Professional, XP Professional, Vista Ultimate,

Windows 7

Languages: SQL, ASP.NET, C#.NET, VB.NET, ColdFusion, HTML, XML, Java, JavaScript,

XHTML, DHTML

Mainframe: TSO/ISPF, ISM, DB2

Software: Word, Visio, Excel, Project, Access, PowerPoint, Visual Studio – 2003, 2005, 2008,

SQL Server – 2000, 2005, Photoshop 7, Photoshop CS2, Adobe Acrobat 5.0 to current, Active

Directory,

Enterprise Systems: Exchange, Server 2008, Server 2003, Server 2000

Professional Experience

February 2011

University of Charleston

Coordinator of Technology Services

Responsible for all aspects of the Technology Services department across multiple locations to include

infrastructure maintenance and improvements, desktop and hardware support, and development;

communication at all levels of the organization.

Responsible for major projects to include doubling network bandwidth; Pharos printer solution

implementation; improving network stability; server conversion, consolidation and virtualization;

campus-wide IP mapping and conversion; campus-wide Clean Air wireless N upgrade

Replaced antiquated core components of the network infrastructure with the Cisco B-series, Wireless

Controllers, Service Control Engine

Upgraded student virtual desktops for reliability, speed and ease of use

Implemented a student card swipe solution for printing that allows students to monitor their print usage

as well as save the university the added expense of duplicate or lost print jobs

Implemented a printing solution for faculty and staff that monitors print jobs and provides a

mechanism for charging actual printer costs back to individual departments

Implemented a new email system for students along with single sign on integration with the eLearn

system and SharePoint Portal

Day-to-day problem solving, help desk, and troubleshooting; vendor management

Analysis of current systems and upgrade recommendations

Active Directory, vSphere, Remote Desktop, Server 2000, Server 2003, Server 2008 R2

January 2010 – June 2010

Verizon Telecom via Bartech Group Charleston, WV

Team Lead/Business Process Analyst

Responsible for developing new processes and ensuring quality on existing processes managed within

the North Central Area Cost Assurance team as well as managing all aspects of a project from

inception to deployment to include tracking/assigning actions, project milestones, and validating

project savings.

Participated on communication calls with external vendors as well as tracked and managed vendor

actions or issues found during the calls

Responsible for supervisory duties of a sales validation agent team.

Tracked attendance and administered attendance policies, approved time off, developed performance

appraisals and correction action/termination requests for approval as well as developing and coaching

subordinates.

Coached and motivated the sales validation team for performance objectives and individual/team goal

attainment.

Assisted peer roles as needed to achieve department goals

Monitored, tracked, identified and reported performance trends for the team

Monitored and tracked daily activities of a 15 person team.

Trending on red flag indicators as well as productivity

Led the team to 122% goal attainment over the course of 6 months, 98% quality goal attainment and

99% work flow adherence goal attainment.

May 2004 – January 2010 Charleston, WV

West Virginia Office of Technology (formerly, Governor’s Office of Technology)

Technology Officer /Project Manager

Management of West Virginia state employees and temporary state technical / paraprofessional

employees, and contracted development personnel. General management responsibilities to include

organizing, planning, directing, reviewing, and evaluating work schedules, assignments, performance

and development of training plans.

Data Interoperability Project Manager – Directs vendor and statewide user agency management for

multi-million dollar project providing automated Government-to-Government data sharing among

West Virginia state agencies

“Business for West Virginia” Project Manager – Directs vendor and project management for multi-

million dollar project providing automated Government-to-Business and Business-to-Government data

sharing among West Virginia state agencies and the West Virginia business community

Web site/application project management, business analysis, consulting, planning, design, and

implementation of 30+ West Virginia state government Web sites in multiple environments to include:

the Governor’s site; First Lady’s site; WV Portal; WV Tourism site; Business4WV site; WV Dept. of

Administration site; WV Office of Technology site; WV Real Estate Division site; WV Design-Build

Board site; Governor’s Committee on the Purchase of Commodities and Services from the

Handicapped; Office of Tax Appeals site; WV Health Information Network site; State Surplus Property

Inventory Management System; Veteran’s Nursing Home Facility, etc.

Currently contracted to the WV Department of Corrections for management and development of their

Offender Management Information System project

Developed Web project Service Level Agreement and Change Management procedures

Customer relations management to include vendor and state-wide agency user management

HIPAA Security Compliance Project Manager to include analysis, design, development, deployment,

and audit of privacy and security policies and Web-based training. HIPAA Security Compliance

successfully achieved

Privacy Executive Order 7-03 Security Project Manager assuring security of state employee and

constituent personal information, i.e., social security number, health, and financial information

Technology project manager, consultant, and trouble-shooter for problem resolution

Member Privacy Management Team, HIPAA and Full Security Teams, Executive Order 7-03

Committee, and Homeland Security Team

Visual Studio.NET, ColdFusion, C#, Visual Basic, HTML, DHTML, XML, AJAX, SQL 2000 and

2005, SharePoint, Web 2.0, Java

2002 – 2004 Charleston, WV

West Virginia Health Care Authority via CDI, Inc.

Assistant Project Manager

Provided contracted technology and project management assistance to the West Virginia State

Government Project Management Office (PMO) business and process analysis supporting the state’s

12 executive branch agencies. Project focused on the Health Insurance Portability and Accountability

Act of 1996 (HIPAA) and Executive Order 7-03 regarding identity theft, protection of social security

numbers, and general privacy and security initiatives.

Research Project Lead for the Governor’s privacy Executive Order 7-03 and related legislation

regarding statewide identity theft and privacy and security protection

Developed, implemented, and managed databases for project tracking, compliance progress, policies

and procedures, and training for Executive Branch Agency employees

Consolidated project management reports; updated project plans, project budget, purchasing and

implementation of applications

Developed presentations and training materials for the state’s HIPAA Chief Privacy Officer

2000 – 2001 . Chicago, IL

Combined Insurance Company/Aon Corp.

Sales Manager

Insurance policy sales, renewals, and servicing of existing accounts

Merit-based promotion to Sales Manager within 6 months of hire

Managed and trained new sales managers

General sales management responsibilities

1995–2000 Logan, WV

Red Wing Aviation

Technology Manager

Project manager for Supplemental Type Certificate approval by FAA for civilian night vision goggle

use

Managed technology sales to various state and federal law enforcement agencies

Increased sales by 200% each year of employment

Budget, AP/AR, purchasing, and staff management responsibilities

Network and Hardware/Software procurement and support

1995–1996 Logan, WV

McNeal, Williamson & Company

Technology Consultant

Contracted to migrate computer systems from DOS-based operating system to Windows 95

Implementation of software and user training

Education

Bachelor of Arts

Marshall University – Huntington, WV (expected Fall 2013)

Professional Skills

Excellent written, verbal, presentation, people, and analytical skills

Trouble-shooter / Team-builder / Team-player

13 years management and technology expertise

Contact this candidate