Customer Service Quality Assurance

Katherine Walton

** ********* **** **. *** # *** 404-***-****

Atlanta, GA 30341 **********@*****.***

To Whom It May Concern:

I am a tenacious sales professional eagerly seeking a challenging yet lucrative career as an agency Recruiter in the staffing industry. I am pursuing a high paced, challenging position that will enhance my various skills and experience in account management, sales, negotiating, time management, and relationship building. As a tenured sales professional in real estate and various other arenas, I have a proficiency in consistently creating new business opportunities, fostering new client relationships, and networking.

I would welcome the opportunity to further discuss my background and experience in a formal interview. Thank you in advance for your consideration and I look forward to speaking to you in the near future.

Warmest Regards,

Katherine Walton

Katherine Walton

10 Perimeter Park Dr Apt #559 404-***-****

Atlanta, GA 30341 **********@*****.***

SALES PROFESSIONAL

Accomplished sales professional with a proven 15 year track record of exceptional professional accomplishments within various industries. Self starter with a positive attitude, creative talent, with entrepreneurial and superior leadership qualities.

* Expert negotiator

* Superb time management skills

* Superior customer service

* Leadership talent

* Proficiency in exceeding goals

* Exceptional communication skills

PROFESSIONAL EXPERIENCE

RECRUITER/TRAINING COORDINATOR

Solid Source Realty GA /Atlanta, GA May 2011-Present

Responsibilities include sourcing, screening, and selecting candidates for hire based upon strategic qualification criteria. Expertise include manage and leading recruiting program, conducting interviews, facilitate new hire training, and negotiating compensation.

* Successfully staffed and trained 120+ newly hired agents.

* Developed and implemented recruiting incentive program.

* Effectively managed training staff to conduct new recruiting presentations for prospective new agents.

* Responsible for advertising and posting positions on various job posting websites.

* Organize and maintain candidate/prospect pipeline.

ACCOUNT EXECUTIVE/SALES(Contract)

SouthStar Energy/Atlanta, GA Feb 2010- May 2011

Responsibilities included cold calling and consulting with business owners within assigned territory to purchase natural gas service versus various competing marketers via telephone. Expertise involved negotiating, relationship building, and client retention.

* Managed 50-75 outbound calls per day.

* Negotiated pricing and agreements for new and existing customers.

* Aided customers in ordering connection/disconnection of service.

* Cold called small business owners in efforts to develop new customers and expand client database.

REAL ESTATE SALESPERSON/ASSOCIATE BROKER

Solid Source Realty, GA/Atlanta, GA Mar. 2008- May 2011

Responsibilities included prospecting and aiding clients to locate and purchase homes apposite to their expectations. Expertise entails favorably negotiating contract terms on behalf of and for the benefit of represented clients.

* Conducted buyer education consultations about market conditions, mortgage programs, appraisals, inspections, earnest money, and Q&A.

* Aided clients with searching and selecting properties through abundant knowledge of surrounding market.

* Implemented aggressive marketing campaigns to attract new clients.

* Guided clients through contract negotiations to the closing process.

REAL ESTATE SALESPERSON/TEAM LEAD

ERA United Home Realty/Tucker, GA Dec. 1999- Mar. 2008

Responsibilities included assisting clients in the marketing and sale of residential and commercial properties. Expertise involved successfully developing new client relationships, client retention, and negotiating.

ACCOUNT MANAGER/CALL CENTER

Bellsouth(AT&T)/Atlanta, GA Feb.2001- Mar.2002

Responsibilities included selling high speed internet service, phone lines, and retention contracts to small business customers within assigned territory. Expertise involved executing customer retention contracts to surpass weekly quotas.

* Ensured customers within assigned territory were equipped with all essential products and services that were key in maximizing customers’ efficiency.

* Successfully influenced and aided customers’ purchases with all products and services.

* Performed excellent customer retention by providing exceptional customer satisfaction and persuading customers to extend services agreements.

* Received weekly bonuses for consistently exceeding set quotas.

CUSTOMER SERVICE REP/CALL CENTER

Traveler’s Property Casualty/Alpharetta, GA Dec.1998- Nov.1999

Responsibilities included taking claims reported by Commercial and Personal customers. Competency involved handling 75-80 inbound calls per day and ensuring quality service on each call.

* Consistently exceeded monthly quality assurance criteria reviews.

* Educated customers on policy and liability requirements.

* Guided customers efficiently through the claims process within the targeted timeframe per call.

* Met and exceeded all quality assurance guidelines and requirements.

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EDUCATION

Georgia State University 1996- 1998

Major/Business Administration

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