Software Technician

ANDREAS L. DANCE

*** ****** ****** ******** ** **221 (347) 513- 1574 ********@*****.***

OBJECTIVE

To obtain a career where my experience, education and proficiency in technical knowledge are utilized to allow

growth in a dynamic and growing environment.

RELEVANT WORK EXPERIENCE

Pro4ia New York, NY July, 2010 - Present

Relocation Technician (Contract)

Onsite BNP Paribas, Tiffany & Co., Allianz, Vera, STV, Freshfields Bruckhaus Deringer, NYLB (New

York Liquidation Bureau), Brookfield, A &E Networks.

Complex trade floor moves, multi monitor and multi PC setups with KVM switches.

Detailed relocation and installation of 400+ client company PCs

Test PC hardware and peripherals to ensure connectivity

Diagnosing PC errors and configuration

Document, report and resolve technical issues

Installations Done Right Brooklyn, NY August 2010 - Present

Senior Technician

Prepare and connect RJ45 tips for network cables to drops, patch panels and switches throughout

building

Connect Cisco VOIP Phones, troubleshoot phone connectivity

Ensure connectivity and that network is running properly

Installation of hardware, peripherals and software and configuration of IP Security camera systems and

ProxyPad card scanner

Provide helpdesk, troubleshoot, upgrades and repair to clients computers and updates on servers and

switches

Grant remote and technical support using TeamViewer, LogMeIn, JoinMeNow and issues over the

telephone

Manhattan Professional Group/The Tax Club New York, NY May, 2010 - November 2010

Network Administrator/Helpdesk Support (Internship)

Supported 50-75 users in an Windows XP/7, Windows Server 2008 environment

Set up new hires in Active Directory, perform password resets, IMAC and setup new employee PC’s

Maintained smooth operations of accounting/financial office

Windows Remote Desktop, Track-IT

Installation of hardware, peripherals, software and company software

Perform fresh builds of computers and creating images using Sysprep and Windows Deployment Tool

Blackberry Enterprise Server Support

WORK HISTORY

Linc Facility Services, Induction Agent Queens, NY January, 2010 – February, 2009

Bloomingdales Inc, Polo Stock Specialist New York, NY May, 2007 – October, 2010

Bloomingdales Inc., Merchandising Team New York, NY October, 2003 – May, 2007

EDUCATION

SUNY Brooklyn EOC Brooklyn, NY

Certificate in Computer Networking Technology

ANDREAS L. DANCE

446 Putnam Avenue Brooklyn NY 11221 (347) 513- 1574 ********@*****.***

TECHNICAL EXPERTISE

Operating systems - Windows 9X & ME, Windows NT Workstation & Server 4.0, Windows Server

2000/2003/2008, Windows XP/Vista/7, Android, iOS, OS X

Hardware - Hubs, Laptops & workstation Servers (HP, Dell), Modems, Networking Cards, Printers, Scanners

Software - MS Proxy Server, McAfee, Norton, AVG, Microsoft Security Essentials, Microsoft Office Suite

2003/2007/2010 (Word, Excel, Access, PowerPoint), Acrobat 9.0, Windows Remote Desktop, LogMeIn,

TeamViewer 6, JoineMeNow

Networks/protocols - lan/wan, tcp/ip

Certification - CompTIA A+

Ability to perform the following:

Oversee the daily performance of computer systems

Answer user inquiries regarding computer software or hardware operation to resolve problems

Enter commands and observe system functioning to verify correct operations and detect errors

Set up equipment for employees use, performing or ensuring proper installation of cables, operating

systems, or appropriate software

Install and perform minor repairs to hardware, software, or peripheral equipment following design or

installation specifications

Maintain records of daily data communication transactions, problems and remedial actions taken or

installation activities

Read technical manuals, confer with user, or conduct computer diagnostics to investigate and resolve

problems or to provide technical assistance and support

Refer major hardware or software problems or defective products to vendors or technicians for service

Confer with staff, users, and management to establish requirements for new systems or modifications.

Perform maintenance on printers, scanners, fax machines, etc.

Process Incoming and Outgoing Shipment of Merchandise, RTV’s(Return To Vendor), Job Out,

Transfers, Salvages, Damages and Markdowns using POS devices

Contact this candidate