Customer Service High School

Christopher M. NESTOR

**** *. ******** ***

Unit 168, Bldg 9

Las Vegas, NV 89122

702-***-**** (H)

716-***-**** (C)

**********@***.***

FedEx Corporation:

**** – Present (Locations: Buffalo, NY; Austin, TX; Fredericksburg, VA; Las Vegas,

NV)

Courier (DOT Certified) – Operate company vehicles and provide courteous and efficient

delivery and pick-up packages; check shipments for conformance to FedEx features of

service; to provide related customer service. HAZMAT Certified (FedEx/IATA).

HAZMAT Certified Spill Clean Up (FedEx/IATA). Clearance for Quantico Base (FBI

Locations).

- Provide efficient and safe delivery and pick-up of packages and documents.

- Operates non-articulated vehicles weighing 10,001 lbs to 25,999 lbs safely and

efficiently, complying with all governmental and corporate procedures.

- Accomplished accurate and timely selection and inspection of assigned packages

and the subsequent reporting of stop counts and missorts.

- Answers customer questions on features of service and keeps customers informed

about the company and its services.

- Ensures packages conform to FedEx features of service, that proper labeling is

provided, and that all paperwork is complete, neat, and accurate.

- Determines legality of packages including special requirements for dangerous

goods and international shipments; separates packages by service type and

destination, in accordance with established procedures.

- Scans packages according to prescribed procedures; demonstrates proficiency in

features of service and equipment.

- Loads and unloads containers and company vehicles; operates mechanized ramp

equipment to lad and unload packages.

- Mentor junior co-workers.

Child & Family Services (Buffalo, NY)

2001-2003

Worked in Group Home (Children ages 8-13)

- Provided services to families to include but not limited to role modeling and

hands on parenting instruction..

- Provided a arrange of residential counseling and training services (e.g. held one

on one meetings with each child weekly; held one on one meetings with parents

on a weekly basis to discuss their child’s progress on their home visits on

weekends.)

- Meetings held once a week with supervisor to discuss each child’s weekly and

home visits.

- Coordinated residential services and activities (e.g. movies, sports, outings,

meals). Quality youth care and close supervision. (e.g. assisted with homework,

provides chores/tasks, family visits).

- Served as adult role model through example, persuasion, and influence.

- Ensured the care and upkeep of safe, secure and healthy setting.

- CPR certified and Certified in Restraint/Holds (proper way to hold child to ensure

safety to them and myself when required). In addition, MED Certified to ensure

child received their proper medications.

Education: The Gunnery (Washington, CT) 92-94

Elmira College – 94

Buffalo State College – 96 (summer session)

MAC/Windows/Word

Hockey Coach – McNeil High School (Austin, Texas) 2007-2008

Cheektowaga (Buffalo, NY) 1999-2001

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