Customer Service Representative
Resume:
Terri Wise
*****************@*****.***
Education: AA in Business Finance Olympic College, Bremerton, WA
Class A CDL, C1 Truck Driver Training Solutions, Fort
Worth, TX
OTR Driving Experience 6 months:
SWIFT
Used Eletronic logs (qual com). Drove in weather
conditions such as ice, snow, flooding.
Banking and Customer Service, Dispatcher Experience: 10 years
Palace Inn, Service Associates of America, ACS, Tele Temps, Var Tec,
*Checked customers into the hotel for the Palace Inn. *Checked balances in
customers checking and savings accounts for Sun Trust Bank. *Preformed
daily audits for Bills Dollar Store. *Preformed shift audits for the Palace
Inn, Bills Dollar Store, and Get N Go. * Did inventory for RGIS
Inventory company at various businesses (Wal Mart, Home Depot, Sears, etc.)
Industrial Experience and Production Experience Non-Consumables: 9 years
JSW Steel, Quik Set, Brock Industrial Service, Wrangler
*Used snips, saws, nippers and other hand tools to install insulation and
metal on pipes, as well as help build scaffolds ( clip locks) at the Exxon
Mobile Refinery in Baytown, TX. *Maintained and organized the material
(perlite, foam glass, 90's, 45's, legs, runners, etc.) used for the job.*
Helped ensure material was in area and ready for use for groups climbing
and installing insulation and metal as well as obtaining permits for the
projects for the day. *Maintained the area from one project to the next
ensuring the area was cleaned, no extra material left after projects were
completed for up to 6 different groups. *Exceeding the safety standards set
up by Exxon Mobil for safety awareness while working I received 5 rewards
in the short 8 months I was there. *Climbed towers using a harness and 6
foot retractable lanyard to remove and installed insulation, metal and
helped build scaffolds at heights up to 80 feet. *Used grinders and other
hand tools to produce pipes at Jindal in Baytown, TX. *Removing and
ensuring flux had even edges, covered the seams and no sharp edges on the
weld. *Using a blow torch I cut through pipe up to 8 inches thick making
tabs to move the pipe for inspection. *I operated various machines in the
production of pipes (master control, plasma, hydro, punch press, small
cranes, etc.).
Work Experience:
SWIFT
OTR Driver
4080 Rosemary
Denver,Co
OKC, OK
Palace Inn
Night Auditor
3810 Decker Drive
Baytown, TX 77250
Brock Industrial Service
Scaffold Builder Helper &
Insulator and Metal Helper
1217 Georgia Ave.
Deer Park, TX.
Service Associates of America
Telephone Representative
7100 Regency Square
Houston, TX
ACS
Telephone Banking Representative
7324 SW. Freeway
Houston, TX
Baytec Industries, Burger King
Team Leader
7509 Spencer Hyw
Deer Park, TX
Industrial and Production Experience Cont:
*Preformed various minor repairs for equipment vital in the production of
the pipe and the equipment used to move the pipe through the plant such as:
splicing together hydraulic leaks and rebooting the electrical system as
well as other repairs. *Operated prescription glassescoating machine for
Dan Optical Production in Houston, TX.*After reading the prescription I
decided which area the lenses would go for production of eye glasses.
*Operated a drill press to make door knobs at Quick Set a Black and Decker
Company in Bristow, OK. *Assembled door knobs on assembly line. *Operated
packaging seal machine on assembly line. *Operated industrial sewing
machine to make Wrangler and Rustler Jeans in Prague, OK.
Production Experience Consumables: 2 years
Farm Fresh
*Boxed bottle milk for Farm Fresh in Chandler, OK. *Packaged yogurt
operating a shrink wrap machine. * Operated a drill press to make 10 gallon
ice cream buckets. *Packaged ice cream and made ice cream sandwiches.
Shipping and Receiving Experience: 4 years
Staff Co, Farm Fresh, JSW Steel,
*Verified merchandise and the amount of merchandise to be shipped to
various Wal Mart locations for Staff Co. *Weighed, marked, and measured the
length of pipes before they could be loaded and put on trucks for shipping
for Jindal. *Pulled products and palletized products going to Wal Mart.
*Helped load merchandise on trucks.
Dispatcher Experience: 1 Years
Contract company for Cingular Road Side Assistance
*Dispatched drivers for jobs with Instant Express Delivery Service. *Pin
pointed customer locations and dispatched tow trucks for Cingular Roadside
assistance company.
Customer Service and Inbound Call Center Experience: 6 years
Tele Temps, Var Tec, Excel, Service Associates of America
*Upgraded customer identity theft protection plans. *Connected paid preview
events for Comcast Cable Company.*Tranferred funds between savings and
checking accounts for Sun Trust Bank. *Issued refunds for over charges on
telephone long distance services when Var Tec was changing over its system
from an access number to a local and long distant phone company. *Sat up
appointments for a cable technician to go connect Comcast Cable. *Sat up
appointments for phone technicians for Var Tec telephone company.
Customer Service and Outbound Call Center Experience: 6 years
*Sold AT&T long distance and local services to businesses and residential
customers for APAC and Global Interest. *Promoted radio stations special
contest during the holiday seasons for Service Associates of America events
for their store credit card holders. Sat up PPV events for cable company.
Work Experience:
Meador Staffing
Optical Technician
Promoter
4001 Center
Deer Park, TX.
Yellow Book Publishing
Delivery Driver
904 Gemini Ave.
Houston, TX
Jindal
Machine Operator/QA Specialist
5200 E. Mc Kinny
Baytown, TX
RGIS Inventory Company
1120 NASA Rd 1
Houston, TX
Instant Express
Delivery Person/Court Processor
914 Hall
Sea Brook, TX
Allied Barton
Plant Security
1000 Pasadena Blvd
Pasadena, TX
H & R Block
Tax Preparer
10763 Gulf Frwy
Houston, TX
Staff Co
Verifier/Loader
1717 Turning Basin
Houston, TX
*Promoted Lane Bryant special sale events for their store credit card
holders. Sat up PPV events for cable company.
Security Experience: 3 years
Shell through Allied Barton
*Plant security officer checked in clients for Shell Refinery for Allied
Barton. *Watched monitors for any dangerous activities or any occurances
that needs attention. *Searched and Checked in vehicles before entering and
exiting the plant. Informed Shell employees that they had visitor and at
what gate they could enter. *Evacuated plant during emergency situation
directing them on which way to evacuate avoiding the fumes that are
released. *Secured and closed down the plant during Hurricane Ike. Directed
traffic at Bush Intercontinental Airport and Hobby Airport for Executive
Security.*Informed customers where they could pick up and drop off for
incoming and departing parties coming and flying out of the airports.
*Watched for anything out of the ordinary (packages left, cars, ext.)
Correctional Officer Experience: 3 years
Cimmaron Correctional Association
*POD officer-took accurate count. *Searched cells for any contraband.
*Observed inmates for any problems and reported to my captain. *Kept doors
secured allowing movement to and from the yard as allowed. *Issued extra
duties for inmates committing minor offenses (in day room not dressed
appropriately, going from showers to room undressed, rude or obscene
behaviors) *Called codes used when needing assistance (medical emergency,
fights, ext.) Kitchen Officer-observed inmates,watching for any signs of
agitation. *Searched inmates as they were leaving the kitchen. Commissary
Officer-searched inmates that worked in the commissary,ensuring that they
didn't steal.
Group Home Attendants Experience: 1 year
Childrens World
*Observed and watched children in a state ran child facility for children
that the state had taken from their families. *Taught the children
appropriate hygiene procedures. *Took the children on outings sat up by the
state.
Retail Experience: 3years
RGIS Inventory, Bills Dollar Store, Git-N-Go
*Preformed inventory for inventory company RGIS. *Took daily audits for
Bills Dollar Store, Git-N-Go, and Palace Inn. Cashiered for department
stores and convience stores. Stocked shelves and priced merchandise.
*Greeted customers. *Preformed in store inventory. *Ordered merchandise.
Restraunt Experience: 4 years
KFC, Golden Pheasant Bar & Grill, Holiday Inn, Burger King,
*Waited on customers. *Cooked *Washed dishes. *Entertained customers by
playing pool or just talking to them. *Prep Cook, Hostess, Paid out on
gaming boards,
Work Experience:
Global Interest
Business Sales Representative
1333 W. Loop South
Houston, TX
Executive Securities
Airport Security Officer
3 North Point Dr.
Houston, TX
Tele Temps
Customer Service Representative
2901 Wilcrest
Houston, TX
APAC
Customer Service Representative
7200 NW Charter
Oklahoma City, OK
Var-Tec/Excel
Customer Service Representative
907 S Detroit
Tulsa, Ok
Childrens World/ Accord
MHT
234 RR 2
Stroud, OK
Git -N-Go
Assistant Manager
2001 E. Main
Cushing, OK
Cimmaron Correctional Association
Correctional Officer
3700 Old Kings Hwy
Cushing, OK
Laundry Attendants:
Ouick Coin Laundry, Palace Inn
Weighed loads of laundry brought in to be washed. Cleaned out the washers
and dryers. Cleaned building. Opened and Closed.
Work Experience:
Freedom Personnel
1129 N. Kickapoo
Shawnee, OK
Farm Fresh
1100 Thunderbird Rd
Chandler, OK
VF Jeanswear
900 Harvey RD
Seminole, OK
Express Personnel
100 N. Main
Bristow, Ok
Kentucky Fried Chicken
Shelton, WA
Golden Pheasant
798 Golden Pheasant RD
Shelton, WA
Ouick Coin Laundry Mat
Penn & 74th
OKC, OK
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