Customer Service Representative

Brittany Miller

**** ****** **** *****, ********** Village, MD 20886

Cell: 336-***-****

************@*****.***

Objective: Strive to exceed customer/ employer expectations by delivering

excellent customer care. Maintain customer centricity in all initiatives

and interactions, always putting the customer first.

Education: Guilford Technical Community College

Jamestown, NC

Associate of Science (AA) in Pharmacy Tech, In Progress

Key Skills:

World-Class Customer Service Call Center Operations

Troubleshooting/ Problem Solving Front Desk Reception

Insurance/Sales Support Complaint Handling

Customer Order Fulfillment Reports & Documentation

Avaya

Professional Experience:

Cintex Wireless (01/2013 - Present)

Rockville, MD

Customer Service Representative

. Handles customers with federal government phones

. Troubleshoot cell phones

. Maintain service for customer with government assistance

. Send out applications, make payments & utilize call center

applications to assist customers.

Eagles Organization (01/2012 - 10/2012)

Greensboro, NC

Program Coordinator

. Organized the cheer department

. Schedule routine and non-routine practices

. Plan, organize & implement recreation programs by overseeing a

sport department

. Order recreation supplies for children for the department.

. Work independently and be responsible for overseeing activities

. Organizing events for the sports department for holidays and

fundraising

. Recruit, train, supervise, direct coaches, volunteers, and

participants

. Collects activity and registration records and prepares routine

and complex program plans and requirements well in advance for

budgetary recommendations

. Maintains supplies, equipment and materials in support of

athletic and recreation

. Perform necessary manual labor and skilled tasks that may

require use of lifting heavy objects, stooping, bending and

twisting.

Bank of America (08/2011 - 08/2012)

Greensboro, NC Customer Service Representative

. Handles more complex escalated customer calls in order to resolve

discrepancies in a professional and respectful manner for all

parties concerned.

. Maintain and track outstanding service requests will be required to

ensure all customer initiated requests receive complete, accurate

and timely resolutions.

. Deliver world class customer service and build customer

satisfaction and loyalty.

. Increase the customer service experience by providing information

on new products, rate plans, and services through up selling

opportunities.

. Complete ongoing training to stay abreast of product, service and

policy changes.

. Managed multiple priorities and maintained effective results in a

goal driven call center.

. Utilized multiple call center support applications to efficiently

assist customers and other agents.

. Accepted assignments with an open, cooperative, positive and team-

oriented attitude.

Palmetto & Associates (05/2011 - 02/2012)

Greensboro, NC

Administrative Assistance

. Provided executive level administrative support to the President

and Owner that the demonstrated the ability to improve procedures,

improvise and meet demanding deadlines.

. Scheduling appointments and assist with all other office

administrative duties

. Assist with planning and execution of all social and business

related events.

. Answer telephones and promptly and courteously assist clients and

employees throughout the organization

. Maintain calendars, coordinating extensive appointments, meetings

and domestic/international travel along with all financial business

expenses.

. Assist with decorating and coordinating wedding events, parties,

and private meetings.

Wells Fargo Insurance (12/2010 - 03/2011)

Winston Salem, NC

Customer Service Insurance Agent

. Performed general clerical operations tasks that were routine

and/or repetitive in nature Duties included receiving logging,

batching and or distributing work: filing, photocopying, faxing,

preparing and distributing incoming and/or outgoing mail or boxes;

verifying or matching data on documents and/or items: performed

data entry tasks; compiled data.; performed math calculations.

Followed established bank procedures.

NCO Group (09/2007 - 11/2008)

Greensboro, NC

Customer Service Representative

. Communicate via inbound and outbound telephone calls with

consumers.

. Provide prompt resolution to customer inquiries by providing

appropriate and accurate information.

. Accurately document and update records in required systems.

. Follow up in a timely manner to ensure customer satisfaction.

Contact this candidate