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Customer Service Manager

Location:
Reno, NV
Posted:
July 11, 2013

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Resume:

GARY INOUYE

Reno, NV ***** mobile: 775-***-**** email: ab9ili@r.postjobfree.com

O ffice Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an office manager, customer service representative, and graphic designer.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and desktop publishing/web development software.

K ey Skills

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision QuickBooks Administration Meeting & Event Planning

Website Development Accounts Payable/Receivable Competent with Microsoft Office

Marketing Material Creation Payroll Efficient with Adobe CS5 Software

E xperience

DATABEANS, INC., Reno, NV 2001 to Present

Office Manager

Co-owner of market research firm focusing on the semiconductor and electronics industry. Supervise employees for

day to day operations, production scheduling, and administrative resolutions. Manage marketing solutions for the

company and developed a worldwide web presence using both Dreamweaver CS5 and WordPress. Created pricing

for fifty plus products and annual services. Generate contracts for annual service customers. Interviewed and hired

key personnel. Created look and formatted reports and multi-sheet Excel spreadsheets products for the company.

LEADING EDGE PRODUCTS, Reno, NV 10/2012 – 12/2012

Customer Service Representative

Answer phone call questions regarding products, services, and pricing. Generate estimates from phone calls or

internet inquiries. Create artwork for glass etching using CorelDraw. Call customers for order questions or product

verification. Work with production manager regarding workflow status of customer products.

CAMPBELL GRAPHICS, INC., Campbell, CA 1992-1994 and 1997-2001

Prepress Manager

Supervised five employees. Responsible for monthly P&L. Managed daily production schedule. Technical support

for sales team. Transitioned department to electronic workflow. Accountable for new equipment research and

implementation.

BANTA, INC., Mountain View, CA 1994 to 1997

Prepress Manager

Helped setup a prepress department for what then was the fourth largest printer worldwide. Assisted in new

equipment purchases and setup. Helped setup networking. Created Standard Procedures for the department.

E ducation

ART INSTITUTE OF SAN FRANCISCO, San Francisco, CA 1992-1994

General Education

Took classes to develop knowledge and expertise of desktop publishing software.



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