Customer Service Assistant

Sha’Kita M. Wilson

OBJECTIVE: To obtain a full-time position within a group of professionals that will broaden my

excellent skills in customer service and initiate my career in the healthcare field.

HIGHLIGHTS:

Dedicated, highly motivated, service focused professional seeking to transition into healthcare.

Future goals include an education leading to certification and ultimately being licensed.

Reliable worker with the ability to learn new concepts and skills quickly.

Backed by a solid work history, reputation as a team player and passion for helping others

EXPERIENCE:

June 2007 – Present CHARLES COUNTY PUBLIC SCHOOLS La Plata, MD

Develop and teach lessons to elementary age students as a substitute teacher.

Filed and organized highly confidential incoming papers for the Human Resources

Department.

Answered and directed phone calls to appropriate people.

Processed free & reduce applications for the Food Service Department.

Maintained the filing system of meal applications.

Opened, organized, processed & distributed incoming mail.

Utilized Microsoft Excel to track inventory, calculate statistics of free & reduce students.

Operated Microsoft Word to make signs for the cafeterias.

Maintain office files in hard copy and an electronic filing system.

Occasionally, fills in for and assists the Executive Assistant with administrative tasks,

special projects and assignments for the Assistant Superintendent of Instruction

Communicate verbally and in writing to respond to inquiries from students, parents, staff,

Board Members and the general public.

Manages content staff calendars; schedules, arranges and organizes meetings and

conferences.

Responsible for preparing agendas, presentations, and hand-outs for

meetings/conferences.

Maintains finances for division and grant funds by processing contracts, payroll, travel

expenses and procurement of supplies.

Researches, price, and process purchase orders for materials of instruction, supplies,

equipment, etc.

Composes and edits letters, memorandums, curriculum, assessments, various reports and

special projects; reviews correspondence for punctuation and grammatical accuracy while

confirming with office policies and procedures.

Communicates verbally and in writing to respond to inquiries from students, parents,

staff, Board Members and the general public.

Maintains budget using Quicken and compiles monthly reports of expenses and

expenditures. Consolidates budget at year end.

Composes correspondence and transcribes meeting notes.

Responsible for creating programs and certificates for school-based activities.

1

Coordinates and organizes judging for the County-wide History Fair.

Maintains the office files in hard copy and an electronic filing system.

Processes staff personnel payroll/stipend pay for staff developments/contractual

curriculum projects.

Occasionally, fills in for and assists the Executive Assistant with administrative tasks, special

projects and assignments for the Assistant Superintendent of Instruction

TGI FRIDAY

December 2010 – Present Waldorf, MD

Receive and process cash and credit payments for restaurant purchases.

Greet customers in a timely and professional fashion, while quickly determining their needs.

Recommend and sale current specials & promotions to incoming customers.

Handle the fast pace, constant rotation and personalities of customers.

Take inventory, Stock Supplies

July 2010 – June 2011 KIDSXPRESS TRANSPORTATION Waldorf, MD

Operated a minivan and 15 passenger van to transport children from home to schools,

daycares and after school programs.

Maintained the daily forms to track children pick-ups, mileage and payment.

Processed payroll and handled accounts payable.

EDUCATION:

College of Southern Maryland General Education La Plata, MD

Maurice McDonough High School Graduated 2008 Pomfret, MD

References available upon request

Contact this candidate