Customer Service Manager

Peggy Harper-Crist

** ********* ******, ****, ** 07644 Home: 201-***-**** *******@***.***

Summary Detail oriented, self-starter with the ability to learn quickly and work independently. Demonstrates a high level of professionalism, organization and interpersonal skills. Ability to exercise good judgment, take initiative and follow through on projects to completion.

Highlights

Microsoft Office proficiency

Accomplishments

Experience Quench Irrigation March 2011 to October 2012 Office Manager S. Hackensack, NJ

Accounts Receivable

American Jewel Window Systems January 2003 to October 2010 Purchasing Agent / Administrator Lodi, NJ

Prepare purchase orders 40M - 100M + weekly

ACE Elevator Co., Inc. September 1998 to September 2002 Admin. Assistant to Maintenance Manager Palisades Park, NJ

Preparation of proposals, contracts, bonding for NY Dept. of buildings

Education

2010 CDM Institute

Outlook, Internet, Mail Merge

Quick Books

Professional & Mature

AR / Collections/ Purchasing

Appointments & Scheduling

Increased office organization by developing more efficient filing systems

Handled clients effectively by identifying needs, investigating and analyzed client complaints to identify and resolve problems and maximize efficiency.

Lowered freight rates by 13% by negotiating with manufactures and the transportation department.

Collections / Average of 90% in 60 days

Customer Service / Appointment scheduling

Manage vendors shipping cost, production and scheduling

Negotiated shipping rates saving average 13%

Accounts Receivables

maintaining all pricing on all products vinyl, glass, screws etc.

Returns, Credits

Preparation and set up of violations work to NYC Dept. of Buildings

NY State Housing bid, HUD, NYC Parks & Recreation

Data Entry / Work Stats Mechanics

Strong Organizational skills

Meticulous attention to detail

Energetic work attitude

Strong problem solver

Customer Service expert

Quick Books Wayne, NJ, USA

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