Sales Customer Service

Laura R. Roberts

** *******, ***** *****, ********** 92656

Cell: 949-***-**** Home: 949-***-****

Objective: Cosmetics Consultant

Highlights of Qualifications:

** ***** ** ***** **********, counter management, and cosmetic

artistry

- Coordinated special events and sales promotions

- Coordinated private sales which drove customer loyalty campaigns

- Designed programs to increase counter sales for new product launch and

offerings

- Extremely skilled in cosmetic artistry; personalized make-up, and skin

care

- Use established practices to customize book of clients

- Leverage tools, skill sets, & utilities to promote sales from several

manufacturers' training courses designed to maximize sales results and

improve customer satisfaction.

Relevant Skills:

Cosmetic Artistry Organizational Effectiveness

Personalized Consultation Work with Management & Senior

Leaders

Conduct Skin Analysis Provide Broad Range of Customized

Solutions

Determine best results Team Collaboration

Generate Cosmetic Treatment Plan Effective Communication with

Vendor

Design intervals for application Analyze Results to improve

Performance

Coaching for Perfection Able to answer multi line

telephone

Personalized make up application Continually updating job

knowledge by Passionate with delivering desired results

participating in educational trainings

Most Recent Accomplishments:

- Created and managed book of clients for Bloomingdale's Borghese Cosmetic

line in Newport Beach, California resulting in improved sales volume and

dedication to the line by establishing a list of high net worth clients,

which created a consistency in monthly sales volume; avoiding issues

regarding call backs and improving floor productivity and revenue.

- Created an Artistry program for Saks Fifth Avenue Sisley Cosmetics line,

by establishing procedures for personalized clients with some of the

most luxurious skin care products in the world. This system forged a

personal buyer relationship which accounted for an extensive increase in

sales volume.

- Conducted a retrofit and make-over plan for Christian Dior Cosmetic

Counter in Newport Beach, California requiring management and HR

support to reposition the line and bring in additional sales personnel

to surge the new face forward, which resulted in a 70% increase in sales

and saved the line from being eliminated at the store.

Work History

Bloomingdale's Newport Beach

11/09 -

Borghese Beauty Specialist

Responsibilities included providing a high level of customer service with

an informed knowledge of all skincare products. Attain revenue targets by

servicing customers through a variety of customer care beauty support

requirements, i.e. facial events, customized makeup application, phone

campaigns, and promoting special offerings specific to client needs.

Develop online business relationships with customers through B-Connect

system. Must achieve stated sales plan objectives, private sales goals, new

account openings, and maintain sales per hour quota.

Saks Fifth Avenue - Mission Viejo

08/07 - 09/08

Artist/Sisley Cosmetics

Responsibilities included makeup artistry, devising specialized programs

and sales campaigns, creating new process and procedure to increase

customer retention and loyalty. Maintain clientele book through

personalized phone and correspondence campaigns, design personalized

treatment plan based on understanding the specific needs of customers.

Partner with vendor to provide product knowledge training to associates,

achieve and exceed monthly sales goals.

Bloomingdales Newport Beach 11/05 -

07/07

Christian Dior Counter Manager

Responsibilities included retrofitting the entire counter such that it

generated increased sales volume, develop, share, maintain, and train on

all merchandise including features, advantages, and benefits; responsible

for achieving department goals and maintain clientele relationships.

Saks Fifth Avenue - Mission Viejo

11/99 - 03/02

Counter Manager/Sisley, Dior, Guerlain Cosmetics

Responsible for all sales productivity through extensive product knowledge;

provided personalized treatment to clients; maintained strategic

relationships; coordinated facial events within the department to increase

sales revenue.

Previous Work History

Nordstrom - La Jolla 08/92 -

10/94

Clinique Beauty Specialist

Responsible for beauty skin care goals and objectives with a keen emphasis

on customer satisfaction. Attended several training programs provided by

Nordstrom's to enhance performance and customer satisfaction.

Education:

Anchorage Community College - Completed 6 quarters of General

Education [pic][pic]

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