Customer Service Manager

Daisy Garcia

**** *********** **** *** #***

Orlando, Fl 32822

( M) 407-***-****

(H) 407-***-****

Email M **********@*****.***

EMPLOYMENT

**/****- **/**** ******* Reserve Benefit Center

Orlando, FL

Customer Service Associate

Process annual enrollments, adding/dropping participants to benefits.

Assisting participants step by step through our Benefits Systems

online, process, mail or fax pertinent documents to participants.

C reating work f lows as well as keeping the participants up to date on

t he process of the work f low. Getting in contact with carriers to keep

t hem up to par with new inqui ries if their system hasn’t updated with

new and or added information.

09/2012 – 2/2013 Century Link Altamonte

Springs, FL

Tier 1 Technical Support

Provided 1st level desktop support for t roubled tickets and managed

t hose t ickets that needed to be escalated and assigned them to their

p roper department. Troubled shooted modems making sure the

customer can connect to the internet, whether i t was hardwired or

t hrough Wi-Fi. Replaced and shipped modems to customers who had

defective modems through the Ensemble program. Walked customers

t hrough the process of self-installing modems, fi rmware updates, and

logging into their own modems for port forwarding if required.

Resetted Wi-Fi, email, and user account passwords as well as

confi rmed passwords with customers having log in difficulties. Assist

customers with browser resets, setting up home pages, creating and or

deleting email accounts. Also educated customers on how to arrange

t heir Outlook ingoing and outgoing mail servers as well as merging

accounts if necessary.

04/2011 - 9/2011 Cornerstone Apartments Orlando, FL

Groundskeeper / Maintenance

In a seasonal position I picked up the grounds throughout the entire

p roperty. Did slight maintenance work (i.e. removal and installation

of refrigerator tors, dishwashers, stoves, ceiling fans) made keys for

new residents and some office work. I also did walk through of the

apartment with the manager and took pictures and notes to see what

needed to be done as well as to see the total damage amount to the

apartment. Was also in the office on Saturdays per diem assisting the

leasing agent with rent, making copies, and minor things while they

were out showing property and or with a client.

06/2010 - 03/2011 Circle K

Orlando, FL

CSR

Handled cash and credit card payments. I did parts of the store Mc

C lane weekly order. Updated gas prices, making and print ing labels

using the KOS system. Scanning in all vendors making sure the

merchandise matches the inventory also reassuring that the damaged

i tems were returned and that the store received the proper credit per

i tem.

09/2008 - 09/2009 Madison Boys & Girls Far Rockaway,

NY

Group Leader

Escorted and assisted children to the clubhouse. Assisted with

homework during power hour, created monthly schedules, reports, arts

and crafts activities and bulletin boards. Schedules performances and

supervised students on Saturday t r ips.

10/2007 - 12/2007 Lab Corp Winter Park,

FL

Specimen Accessioner

In a temporary I was responsible for coding and labeling all specimens

as well as the up keep of the data base. Mailed medical results to

appropriate professionals and the patients.

03/2007 - 12/2007 Sprint/Nextel

Orlando, FL

Customer Service /Sales

In a busy call center environment I assisted customers via internet

chat. Responsible for keeping the customers abreast on new

p romotions and offers. Assisted customers with phone plans based on

t heir needs as well as upgrading their phones through our system and

shipping i t directly to their home.

EDUCAT ION Har ry Van Arsdale Jr H.S.

Brooklyn, N.Y.

Date of graduation June 1999

Received High School Diploma

High Tech Institute

Orlando, FL

Date of graduation March 2004

Received A.S. in C.N.I.T

LANGUAGES/SKILLS Proficient in Spanish, knowledge of Windows (all versions

i ncluding Vista Home and Business). In ternet savvy, clerical, 45-50

w pm, Ensemble, Cit rix, Avaya, CS Pro.

References Available upon request

Contact this candidate