Sales Customer Service

Bhavna Singh

. **********@*****.*** . Ph: 510-***-****

Summary

. Over five years of experience as an human resource executive.

. Have demonstrated diversified skills in motivating and leading a team.

. Highly motivated and result oriented with excellent analytical,

communication, and interpersonal skills.

. Consistently represented the company at public and in-house

engagements to deliver seminars and workshops.

Training courses / Achievements

. Course in Introduction to Project Management, University of

California, Berkeley Extension

. Organized a seminar held by ICICI Bank, asset management division for

the HNI clients.

. Attended training on Personal Development and Organizational Behavior

in Chandigarh, India.

. Attended training on Customer Credit Worthiness, Mumbai, India.

. Attended a Workshop on Effective people skills, Mumbai, India.

. Awarded Employee of the month twice in e-Serve International Limited.

. Worked in HR team to build a new performance appraisal form at e-

Serve.

. Won accolades and prizes for various participations in management

festivals from 2001 - 2003.

Education

. Post Graduate Diploma in Business Administration (PGDBA), Mumbai,

India.

. Bachelor of Commerce, Delhi University, India.

Work Experience

Jaypar Inc, Fremont, CA, USA (October 2008 - December 2009)

Jaypar is a full service technology consulting & services company committed

to providing cost-effective, high-quality solutions to their clients. With

multiple offices in the United States and India, and a client list that

ranges from Fortune 500 companies to start-ups, we provide the expert

knowledge and resources necessary for creating comprehensive, enterprise

solutions that are specific to your company's requirements. Jaypar has over

150 expert consultants capable of working either with the client's team or

independently for total deployment of projects.

. Role Worked as an HR associate and was responsible for recruitment,

hiring and retention of employees.

. Job Profile

o Posted advertisements for open positions and screened resumes

and applications for eligible candidates.

o Set up interviews and created job descriptions.

o Managed and assisted in the day to day operations of the HR

department.

o Coordinated with Marketing department for the candidate

requirements.

o Maintained the employee records and HR filing system.

ICICI Securities Inc., San Jose, CA, USA (August 2007 - September 2008)

ICICI Securities Inc. is an investment banking arm of ICICI group, India's

largest private sector financial services conglomerate. It is a FINRA

(Financial Industry Regulatory Authority) member firm. As a result of this

membership, ICICI Securities Inc. can engage in permitted activities in the

U.S. securities markets. These activities include Dealing in Securities and

Corporate Advisory Services in the United States and providing research and

investment advice to US investors.

. Role Worked as an Analyst here in San Jose office space.

Since the company had just started their operations so helped build up

a proper HR system and assist in daily operations. The idea was to

provide full support to the new and existing clients and ensure their

documents are in place.

. Job Profile

o Stayed in constant touch with the HNI clients with whom we had

existing relationships so as to serve them better.

o Set up the office operations here in San Jose and assisted in sales

process for new clientele.

o Maintained a monthly contact with ICICI Bank customers to fulfill

their needs for certain services.

o Coordinated with the New York office for back office operations and

filing of paperwork.

o Managed the I-Sec client database and serviced their needs.

Jaypar Inc, Fremont, CA, USA (April 2006 - August 2007)

Founded in 2001, Jaypar is a full service technology consulting & services

company committed to providing cost-effective, high-quality solutions to

their clients. Jaypar has over 150 expert consultants capable of working

either with the client's team or independently for total deployment of

projects.

Consulting for: Axiom Estates USA Inc., Fremont:

Axiom Estates is a provider of India Property Services internationally.

They have been in the business for the last 4 years, based out of the

London office and recently started their operations in US. Basically they

have a tie up with all category A developers in India and offer the most

comprehensive range of prime new developments in Tier I and Tier II cities

in India. They guarantee price transparency and integrity in all their

property transaction and ensure that their clients get the best rice

offered by any real estate developers at ay time.

. Role Worked as an HR Administrator with the company since their

inception in the US. The focus was on setting up the business and

creating brand awareness amongst the NRI community. The idea was to

establish the company here and recruit the right people for creating

awareness amongst the NRI community.

. Job Profile

o Responsible for organizing property events and ensure the smooth

functioning of the event.

o Coordinated with the New York and Houston office for

recruitments and the back office operations.

o Handled a team based in India responsible for closing the sales

in different cities in India. Managing them for effective sales

closure.

o Offered the clients after sales service. Handled clientele

issues and resolved them at the earliest.

o Fully in charge of developing relations with other real estate

agents for increasing our database.

o Dealt with the developers on a regular basis for up to date

information and the current changes in the real estate market.

ICICI Bank Limited, Chandigarh, India (July 2004 - April 2005)

ICICI Bank is India's second-largest Bank, offering a wide range of banking

products and financial services to corporate and retail customers through a

variety of delivery channels and through its specialized subsidiaries and

affiliates in the areas of investment banking, life and non-life insurance,

venture capital and asset management. It was originally promoted in 1994 by

ICICI Limited, an Indian financial institution, and was its wholly-owned

subsidiary. Currently it has subsidiaries in the United Kingdom, Canada and

Russia, branches in Singapore and Bahrain and representative offices in the

United States, China, United Arab Emirates, Bangladesh and South Africa.

. Role Worked with the Bank wherein the prime focus was on

customer service and recruiting personnel for creating more accounts.

Also, was handling a team of sales executives responsible for opening

new current accounts and selling other Bank products to the existing

ones.

. Job Profile

o Handled ERV for the corporate clients mapped to me and offered

asset products (CC/OD limits, Demand Loan, Term Loan) to the

eligible customers.

o Handled the queries raised by the Walk in customers and

ascertain that the query be solved.

o Handled a team of sales executives who were responsible for

opening current accounts.

e-Serve International Limited, Mumbai, India (March 2003 - July 2004)

e-Serve International Limited has been named as Citigroup Global Services.

They basically service the entire gamut of consumer and corporate banking

solutions and provide end to end support across the product life cycle.

They have a sales and financial services division which exclusively caters

to the clients banking with Citibank for offering them other Citibank

products like credit cards, personal loans and home loans.

. Role Worked with the company for more than a year and was

associated with the recruitment and training of the new sales

associates.

. Job Profile

o Constantly held trainings for new sales associates and counseled

them through the sales process.

o Part of the recruiting team to bring in new associates.

o Dealt with the day to day operations and handled the performance

appraisal for the employees.

o Handled after sales services of Premium Citibank credit cards

through the Branch Banking Channel.

o Handled service issues across the western region of credit cards

issued by the e-Serve channel.

Technical Skills

. Adept at Microsoft Office suite of products - Word, Excel, PowerPoint,

Outlook.

. Certified course on Java, Oracle, and HTML.

. Comfortable working on various operating systems and software

products.

Reference

. Reference available on request.

Contact this candidate