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Manager Management

Location:
Falls Church, VA
Posted:
July 10, 2013

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Resume:

KENNETH R. MOORE

TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY

MANAGEMENT

ab9igr@r.postjobfree.com

301-***-**** (Home) 202-***-**** (Cell) Bowie, Maryland

I am an established Telecommunications professional with more than 20 years of

progressive experience and a proven track record in managing complex projects.

Customer focused and results oriented, I have successfully managed technical and

operational teams in large enterprise environments.

Professional Qualifications:

• Complex Telecom Operations

• VOIP and PBX Tandem Systems Management

• Nortel Options 11C-81C

• Network Engineering

• Call Center Support

• Project Management

• Circuit Provisioning

• Disaster Recovery

• Contract Negotiations

• Vendor Sourcing

• Staff Development

• Avaya IP Office Platforms

• CS1000 Telephony Manager

• Avaya CS1000 VOIP Systems

• Cisco CCNA Voice

• Cisco Call Manager 8.6

• Cisco Unity Connection 8.2

• Cisco UCCX 8.5

• ESNA TOL Unified Communications Systems

PROFESSIONAL EXPERIENCE

Senior Telecommunications Engineer / Cisco Lead: Black Box Network Services - Present

Currently Cisco Lead responsible for managing the Cisco Enterprise for the Department of

Transportation. Duties include maintenance and support for the Cisco Call Manager(CUCM), Cisco

Unity Connection (CUC) and the Cisco (UCCX) Call Center application which supports the DOT Service

Desk. Also provide support for the remote field offices using the Cisco Call Manger Express (CME)

systems. Other management duties include support and maintenance for 10 FAA Nortel Option 11C-61C

PBX systems. As part of the Black Box on-site team we support the many other systems such as Remedy,

Dialogic Gateways, Cisco 3845 PRI Gateways, Cisco 2951 Routers. The team also supports a SL100 and

CS2100 PBX and VOIP and assist in ticket resolution dispatch to the field technicians. Other duties

include task order management, technical research and writing, vendor management. I also have

managed the Cisco CUCM and UCCX system upgrades. DOT currently has over 7,000 users utilizing the

Cisco services via VOIP or Voice Mail.

Telecommunications System Design Specialist; Shared Technologies (Employer) 2008 to 2011

Contractor/consultant for Avaya Government Solutions Inc. supporting the programming and

implementation team in the SSA Telephone System Replacement Program (TSRP) . We are part of a

larger Design and Engineering team tasked with replacing over 90, 0000 legacy telephones and phone

systems by converting the customer to a Nortel CS1000 VOIP Geographic Redundant Solution which

includes main distribution sites and hundreds of branch (CS1000B) offices all managed through

Telephony Manager, Call Center applications, IVR Solutions, local 911, 411 and emergency disaster

recovery solutions. I am also tasked to work with the various engineering, VNOC and helpdesk personnel

in Incident and MAC trouble ticket resolution. Manage all aspects of field teams from initial site survey

to installation of the various systems from Telco to the SYMON call center reporting systems. Process

any and all data that comes into the site and ensure that all workflow, call flow, personnel and peripherals

are all recorded in the data collection tool and processed by the various teams such as Engineering, MIS,

IVR and Call Center, Data Access. Coordinate and manage the entire data collection process through out

the lifecycle of the project sites tasked to convert to the VOIP solution.

Price Management Group, LLC Real Estate Funding/ Acquisition/Development Firm (Manager)

2003-2008

Manager shall have the exclusive and complete charge of the management of the Company and

all of its affairs and business; and (b) the Manager shall have full, absolute and complete

discretion to manage and control the business and affairs of the Company, to make all decisions

affecting the business and affairs of the Company, to take all actions, and to consent or withhold

consent with respect to any matter it deems necessary or appropriate to accomplish the purposes

and direct the affairs of the Company.

Commercial Real Estate Agent and Land Development / 2006-2007

Licensed Real Estate Agent, I worked for Sperry Van Ness marketing and business development

for clients looking to purchase and sell commercial properties. I have also been involved in

working on real estate land development for condominiums, retail and office space.

Level III Telecommunications Analyst / NEXTIRAONE (Contractor) / 2004-2006

• Resolve complex integrated telecommunications network issues.

• Support customer related issues with NORTEL Optivity (OTM) Applications

• Support, upgrade and installation of NORTEL PBX Option 11-81C systems and Cisco VOIP projects.

• Resolve customer related Symposium call center applications issues.

• Perform customer system analysis to develop report on system performance and issues.

National Senior Manager, Internal Communications / Allegiance Telecom / 2000-2003

Reporting directly to the Director of Network Integration insuring:

• Daily internal voice/data network operations of corporate, sales and call center offices across county

totaling 53 locations.

• Manage NORTEL Options 81C, Call Pilot, Optivity, MIRAN, AVAYA Definity G3, Prologic, Intuity,

3COM NBX, INTERTEL, Centrex ISDN telecom and voice mail systems as well as any CTI, Call

Center, PRI Carrier network hardware interfaces at multiple client sites.

• Managed a staff of 7 which included 1 telecom manager, 2 telecom analysts and 4 communications

administrators.

• Managed multiple outsourced vendor operations for remote site support across the country.

• Managed diverse call center applications MDR Avotus Telecom Web for Call Detail and Traffic

analysis, AVAYA CMS, BCMS, wall boards, real-time report generation, internal telecom LAN/WAN

design.

• Managed the relocation and closings of 30 sites and 800 employees in 25 states which included PBX,

PRI’s, call centers and 800# redirection to facilitate the integration of a new company acquisition.

• Managed internal video and teleconferencing for both internal system and outsourced services.

• Provided 24/7 supports to the corporate Network Operations Center in Texas, Maryland and

California.

• Provided vendor contract negotiations regarding PBX maintenance, Call Center applications

maintenance, MCI 800 routing plan for Shared Technologies Fairchild (new acquisition).

• Provided vendor contract cost analysis, budget review and recommendations to senior management .

• Review emerging technologies for recommendations to senior management during budget review.

• Designed Corporate Disaster Recovery Plan for both inclement weather and terrorist attack

evacuations.

• Successfully reduced the vendor annual AVAYA maintenance contracts by $300,000

Education:

George Washington University, CCEU: 1993-1996 Telecommunications Specialist

Washington, DC

Certificate Program

Computer Learning Center: 1995-1996 Network Engineer Management

Course of Study: LAN/WAN Engineering and Management

Certificate Program

Howard University Business School 7/95-3/96 Business Management Program

Washington, DC

Tulane University/Freeman School of Business MBA Business Certificate

Naval Operations Specialist Certificate Operations Specialist

Job Related Training Courses

Nortel X11 System Administration, Nortel AC2 ACD Administration, Nortel Meridian Mail Installation

and Maintenance, Nortel Option 21-71 Installation and Maintenance, Nortel Norstar Installation and

Maintenance, Novell Netware CNE 3 & 4, Cisco Router Administration, Cisco Router Installation and

Maintenance

Job- Related Skills

Strong Management and Organizational skills, proficient in the use of Microcomputers, MS Excel

spreadsheet applications, Microsoft word processing application, Visio Graphic Design Application, Read

Complex Telecom Designs and Strategies, Microsoft PowerPoint, Access and Project Manager. Complex

Call Center strategies Develop CRM and E solutions design and support national 800 routing plans.

Job and Career Related Certificates

Telecommunications Specialist

Network Engineering Management

Nortel Options 21-71 and Meridian Mail

Authorized Novell CNE 3: 10/10/96

Authorized Novell CNE 4: 12/17/96

Humrro Technical Education Center: 1987-1988

Course of Study: Electronics

MBA Mastering Certificate in Business Management

Cisco CCNA (640-802)

Cisco CCNA Voice (640-822)

Cisco CVOICE 8.0

MBA Essentials I

• Marketing Management

• Financial Management

• Business Statistics

• Financial Accounting

MBA Essentials II

• Marketing Management

• Financial Management

• Business Statistics

• Financial Accounting

• Leadership

MBA Management Fundamentals

• Managerial Perspectives

• Managing People

• Business Law for Managers

• Managerial Economics

Job Related Honors, Awards and Memberships, etc.:

American Legion

Business Network International

District of Columbia/Central Maryland Real Estate Investment Group (DCCMRIEG)



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