Project Manager Sales

Eric Sultan

CRM Sr. Project Manager

*******@*******.***

Experience

Project Manager/Business Analyst at Infinity Info Systems

June 2004 - June 2013 (9 years 1 month)

Business Analysis, Design Specification and Project Management for over 50 companies acquiring and

maintaining CRM software (SalesLogix, MSCRM 2011 and SF.com). Projects varied from 2 – 6 months and

were usually 1st generation implementations. Backend servers include MSSQL and Oracle. On-site and

Cloud. Specialties include Data Migration and User Interface Design.

Business Analyst/Architect at Customer Systems, Inc

February 2004 - June 2004 (5 months)

Partnered with the SalesLogix Project Director of the NYSE in the analysis and design of the re-architecture

of its 7-year-old system. Increased user base, budgets, resources and base technology allowed to re-engineer

and re-design many outdated workflows.

Loan Analyst/Business Analyst at PNB Financial/McAfee Mortgage

November 2002 - December 2003 (1 year 2 months)

Credit Analysis: Review of potential borrower files. Analysis based on standard bureaus, miscellaneous

ratios, traditional and non-traditional tradelines.

Systems Development: Development and Integration of databases and customer relation management

modules to allow for DataMining and improved efficiencies in dealing w/ the miscellaneous processes of the

loan cycle.

Lender Analysis: Methodic review of new and existing approved lenders. Analysis of products,

specifications, pricing and service. Organizational, strategic and marketing consulting: Development and

implementation of a business plan to increase business. This involves identifying alternate marketing avenues

and lead sources; identifying and recruiting key personnel.

Implementation Leader/Professional Services Group at SalesLogix / Interact Commerce / SAGE

March 1999 - November 2003 (4 years 9 months)

Analyzed, scoped and helped implement and integrate customer requirements of customers purchasing or

upgrading SalesLogix CRM solutions. Most specifications included data migration, form development and

enhancements, scripting, testing and documentation. Customer’s host servers could be found on both Oracle

and Microsoft SQL server database platforms on NT or UNIX operating systems. Some solutions were based

off of our web products and required HTML customizations. Clients were often global and were located all

over the United States.

Sales Admnistration Manager at Cosmair (L'Oréal Canada)

May 1994 - October 1997 (3 years 6 months)

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Responsible for the Sales Administration department of the “Mass” division of the company. Served as

liaison between Marketing and Sales, and supervised all communications between the two departments.

Managed the administrative load of a sales force of more than 100 people.

Developed the service from 1 coordinator to a team of 3 coordinators, an analyst and a programmer in 2 years

to keep up with the new technology of the trade and the increasing need for information for major decisions.

This included:

# The sourcing and reporting of databases for Point of Sale information, reducing considerable sales

representative time collecting information at source during launches and promotions.

# The sourcing and reporting of client databases for warehouse shipments. Faced with a growing percentage

of clients desiring shipment to stores through their own distribution warehouses, we were left with only

subjective criteria for rep performance analysis. By integrating our clients' warehouse-to-store shipment

information we returned to a more objective/quantitative evaluation of our sales force.

# Participated in the implementation, training and proper roll-out of a 2-way communication system via

laptop for our national sales force.

Languages

French (Professional working proficiency)

English (Native or bilingual proficiency)

Skills & Expertise

CRM

Leadership

Sage

Software Project Management

Business Intelligence

Microsoft CRM

Business Analysis

Integration

Requirements Analysis

Business Process

Microsoft Dynamics

Cloud Computing

Education

McGill University

MBA, Finance, International Business, 1987 - 1989

Concordia University

B Comp Sci, Computer Science, 1984 - 1987

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Interests

Golf, Skiing, Travel

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Eric Sultan

CRM Sr. Project Manager

*******@*******.***

Contact Eric on LinkedIn

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